{"id":"CVE-2010-3476","aliases":["DEBIAN-CVE-2010-3476","EUVD-2010-3474","GHSA-99jw-r98g-wv3r"],"status":"published","title":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly...","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","severity":{"version":"2.0","score":5,"vector":"AV:N/AC:L/Au:N/C:N/I:N/A:P","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-07","score":0.02517,"percentile":0.8492,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"cwes":["CWE-20"],"published":"2010-09-20T21:00:00Z","modified":"2026-08-15T06:47:29Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["2.4.8+dfsg1-1"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"2.4.8+dfsg1-1"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6"]}],"products":[{"vendor":"otrs","product":"otrs"}],"references":[{"url":"http://security-tracker.debian.org/tracker/CVE-2010-2080","tags":["x_refsource_CONFIRM","x_transferred","web"]},{"url":"http://secunia.com/advisories/41381","tags":["third-party-advisory","x_refsource_SECUNIA","x_transferred","Vendor Advisory","advisory"]},{"url":"http://otrs.org/advisory/OSA-2010-02-en/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory"]},{"url":"https://exchange.xforce.ibmcloud.com/vulnerabilities/61869","tags":["vdb-entry","x_refsource_XF","x_transferred","web"]},{"url":"http://lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html","tags":["vendor-advisory","x_refsource_SUSE","x_transferred","web"]},{"url":"http://www.securityfocus.com/bid/43264","tags":["vdb-entry","x_refsource_BID","x_transferred","web"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2010-3476"},{"url":"http://otrs.org/advisory/OSA-2010-02-en"},{"url":"https://github.com/advisories/GHSA-99jw-r98g-wv3r"},{"url":"https://security-tracker.debian.org/tracker/CVE-2010-3476","tags":["advisory"]}],"sources":{"cve":[{"id":"CVE-2010-3476","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","status":"published","published":"2010-09-20T21:00:00Z","modified":"2024-08-07T03:11:44.286Z","updated_at":"2026-11-02T14:33:27.354104Z"}],"euvd":[{"id":"EUVD-2010-3474","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","status":"published","published":"2010-09-20T21:00:00Z","modified":"2024-08-07T03:11:44Z","updated_at":"2026-11-03T01:39:34.041566Z"}],"ghsa":[{"id":"GHSA-99jw-r98g-wv3r","title":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly...","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","status":"published","published":"2022-05-17T02:05:19Z","modified":"2025-04-11T03:39:11Z","cwes":["CWE-20"],"updated_at":"2026-11-02T15:01:06.328072Z"}],"nvd":[{"id":"CVE-2010-3476","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","status":"published","published":"2010-09-20T22:00:04.673Z","modified":"2026-06-16T23:22:50.98Z","cvss":[{"version":"2.0","score":5,"vector":"AV:N/AC:L/Au:N/C:N/I:N/A:P","level":"medium","assessor":"primary"}],"cwes":["CWE-20"],"updated_at":"2026-11-02T14:01:52.227027Z"}],"osv":[{"id":"CVE-2010-3476","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","status":"published","published":"2010-09-20T22:00:04Z","modified":"2026-04-10T03:41:25.117706Z","updated_at":"2026-11-02T15:43:57.991581Z"},{"id":"DEBIAN-CVE-2010-3476","description":"Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.","status":"published","published":"2010-09-20T22:00:04.673Z","modified":"2026-08-15T06:47:29.396005252Z","updated_at":"2026-11-02T15:45:24.316685Z"}]}}