{"id":"CVE-2012-2582","aliases":["DEBIAN-CVE-2012-2582","DSA-2536-1","EUVD-2012-2568","GHSA-74m7-9rv3-r9vp","openSUSE-SU-2024:10073-1"],"status":"published","title":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help...","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","severity":{"version":"2.0","score":4.3,"vector":"AV:N/AC:M/Au:N/C:N/I:P/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.04195,"percentile":0.91011,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":true,"fix_available":true},"cwes":["CWE-79"],"published":"2012-08-23T10:00:00Z","modified":"2026-08-19T06:47:27Z","exploits":[{"source":"exploitdb","id":"EDB-20359","title":"OTRS Open Technology Real Services 3.1.4 - Persistent Cross-Site Scripting","type":"webapps","platform":"windows","date":"2012-08-08","verified":true,"url":"https://www.exploit-db.com/exploits/20359"}],"fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["3.1.7+dfsg1-4"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.1.7+dfsg1-4"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3"]},{"source":"osv","ecosystem":"Debian:6.0","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"2.4.9+dfsg1-3+squeeze3"}]}],"versions":["2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1"],"bundled":2},{"source":"osv","ecosystem":"openSUSE:Tumbleweed","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.14-37.1"}]}],"bundled":14}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs","product":"otrs_itsm"}],"references":[{"url":"http://lists.opensuse.org/opensuse-updates/2012-09/msg00024.html","tags":["vendor-advisory","x_refsource_SUSE","x_transferred","web"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory"]},{"url":"http://www.kb.cert.org/vuls/id/582879","tags":["third-party-advisory","x_refsource_CERT-VN","x_transferred","Exploit","US Government Resource","evidence","web"]},{"url":"http://secunia.com/advisories/50513","tags":["third-party-advisory","x_refsource_SECUNIA","x_transferred","advisory"]},{"url":"http://www.debian.org/security/2012/dsa-2536","tags":["vendor-advisory","x_refsource_DEBIAN","x_transferred","advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2012-2582"},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01"},{"url":"https://github.com/advisories/GHSA-74m7-9rv3-r9vp"},{"url":"https://security-tracker.debian.org/tracker/CVE-2012-2582","tags":["advisory"]},{"url":"","tags":["advisory"]},{"url":"https://www.suse.com/security/cve/CVE-2012-2582","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4600","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4751","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2625","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2637","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-3551","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4088","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4717","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4718","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-1695","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2553","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2554","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-9324","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2016-9139","tags":["web"]}],"sources":{"cve":[{"id":"CVE-2012-2582","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","status":"published","published":"2012-08-23T10:00:00Z","modified":"2024-08-06T19:34:25.836Z","updated_at":"2026-11-02T14:34:50.263482Z"}],"euvd":[{"id":"EUVD-2012-2568","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","status":"published","published":"2012-08-23T10:00:00Z","modified":"2024-08-06T19:34:25Z","updated_at":"2026-11-03T01:56:13.895728Z"}],"ghsa":[{"id":"GHSA-74m7-9rv3-r9vp","title":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help...","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","status":"published","published":"2022-05-17T05:13:19Z","modified":"2025-04-11T04:02:07Z","cwes":["CWE-79"],"updated_at":"2026-11-02T15:01:12.063438Z"}],"nvd":[{"id":"CVE-2012-2582","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","status":"published","published":"2012-08-23T10:32:14.967Z","modified":"2026-06-16T23:41:43.15Z","cvss":[{"version":"2.0","score":4.3,"vector":"AV:N/AC:M/Au:N/C:N/I:P/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-79"],"updated_at":"2026-11-02T14:02:15.188652Z"}],"osv":[{"id":"CVE-2012-2582","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","status":"published","published":"2012-08-23T10:32:14Z","modified":"2026-04-10T03:42:19.957392Z","updated_at":"2026-11-02T15:43:58.537032Z"},{"id":"DEBIAN-CVE-2012-2582","description":"Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=\"CONTENT-TYPE\" META element.","status":"published","published":"2012-08-23T10:32:14.967Z","modified":"2026-08-19T06:47:27.389297015Z","updated_at":"2026-11-02T15:45:24.92418Z"},{"id":"DSA-2536-1","title":"otrs2 - cross-site scripting","status":"published","published":"2012-08-30T00:00:00Z","modified":"2026-03-09T01:20:29.463784Z","updated_at":"2026-11-02T15:46:15.489951Z"},{"id":"openSUSE-SU-2024:10073-1","title":"otrs-3.3.16-37.1 on GA media","description":"These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.","status":"published","published":"2024-06-15T00:00:00Z","modified":"2025-05-07T18:08:45.49578Z","updated_at":"2026-11-02T16:58:33.135986Z"}]}}