{"id":"CVE-2012-4600","aliases":["DEBIAN-CVE-2012-4600","DSA-2536-1","EUVD-2012-4525","GHSA-wx2x-284c-86m6","UBUNTU-CVE-2012-4600","openSUSE-SU-2024:10073-1"],"status":"published","title":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x...","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","severity":{"version":"2.0","score":2.6,"vector":"AV:N/AC:H/Au:N/C:N/I:P/A:N","level":"low","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.06346,"percentile":0.93682,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":true,"fix_available":true},"cwes":["CWE-79"],"published":"2012-08-30T00:00:00Z","modified":"2026-08-19T06:47:29Z","exploits":[{"source":"exploitdb","id":"EDB-20959","title":"OTRS Open Technology Real Services 3.1.8/3.1.9 - Cross-Site Scripting","type":"webapps","platform":"windows","date":"2012-08-31","url":"https://www.exploit-db.com/exploits/20959"},{"source":"exploitdb","id":"EDB-22070","title":"OTRS 3.1 - Persistent Cross-Site Scripting","type":"webapps","platform":"windows","date":"2012-10-18","verified":true,"url":"https://www.exploit-db.com/exploits/22070"}],"fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["3.1.7+dfsg1-5"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.1.7+dfsg1-5"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4"]},{"source":"osv","ecosystem":"Debian:6.0","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"2.4.9+dfsg1-3+squeeze3"}]}],"versions":["2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1"],"bundled":2},{"source":"osv","ecosystem":"openSUSE:Tumbleweed","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.14-37.1"}]}],"bundled":14}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs","product":"otrs_itsm"}],"references":[{"url":"http://znuny.com/en/#%21/advisory/ZSA-2012-02","tags":["x_refsource_MISC","x_transferred","advisory"]},{"url":"http://secunia.com/advisories/50615","tags":["third-party-advisory","x_refsource_SECUNIA","x_transferred","advisory"]},{"url":"http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory","report"]},{"url":"http://www.kb.cert.org/vuls/id/511404","tags":["third-party-advisory","x_refsource_CERT-VN","x_transferred","Exploit","US Government Resource","evidence","web","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2012-4600"},{"url":"http://znuny.com/en/#!/advisory/ZSA-2012-02","tags":["report"]},{"url":"http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02"},{"url":"https://github.com/advisories/GHSA-wx2x-284c-86m6"},{"url":"https://security-tracker.debian.org/tracker/CVE-2012-4600","tags":["advisory"]},{"url":"https://ubuntu.com/security/CVE-2012-4600","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2012-4600","tags":["report"]},{"url":"","tags":["advisory"]},{"url":"https://www.suse.com/security/cve/CVE-2012-2582","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4600","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4751","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2625","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2637","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-3551","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4088","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4717","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4718","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-1695","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2553","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2554","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-9324","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2016-9139","tags":["web"]}],"sources":{"cve":[{"id":"CVE-2012-4600","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"published","published":"2012-08-31T14:00:00Z","modified":"2024-08-06T20:42:54.794Z","updated_at":"2026-11-02T14:34:51.937988Z"}],"euvd":[{"id":"EUVD-2012-4525","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"published","published":"2012-08-31T14:00:00Z","modified":"2024-08-06T20:42:54Z","updated_at":"2026-11-03T01:56:07.373412Z"}],"ghsa":[{"id":"GHSA-wx2x-284c-86m6","title":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x...","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"published","published":"2022-05-14T03:07:56Z","modified":"2025-04-11T04:02:42Z","cwes":["CWE-79"],"updated_at":"2026-11-02T15:01:12.063438Z"}],"nvd":[{"id":"CVE-2012-4600","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"published","published":"2012-08-31T14:55:01.293Z","modified":"2026-06-16T23:45:28.54Z","cvss":[{"version":"2.0","score":2.6,"vector":"AV:N/AC:H/Au:N/C:N/I:P/A:N","level":"low","assessor":"primary"}],"cwes":["CWE-79"],"updated_at":"2026-11-02T14:02:15.643902Z"}],"osv":[{"id":"CVE-2012-4600","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"published","published":"2012-08-31T14:55:01Z","modified":"2026-04-10T03:42:31.699832Z","updated_at":"2026-11-02T15:43:58.802805Z"},{"id":"DEBIAN-CVE-2012-4600","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"published","published":"2012-08-31T14:55:01.293Z","modified":"2026-08-19T06:47:29.189608039Z","updated_at":"2026-11-02T15:45:25.218101Z"},{"id":"DSA-2536-1","title":"otrs2 - cross-site scripting","status":"published","published":"2012-08-30T00:00:00Z","modified":"2026-03-09T01:20:29.463784Z","updated_at":"2026-11-02T15:46:15.489951Z"},{"id":"openSUSE-SU-2024:10073-1","title":"otrs-3.3.16-37.1 on GA media","description":"These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.","status":"published","published":"2024-06-15T00:00:00Z","modified":"2025-05-07T18:08:45.49578Z","updated_at":"2026-11-02T16:58:33.135986Z"},{"id":"UBUNTU-CVE-2012-4600","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.","status":"withdrawn","published":"2012-08-31T14:55:00Z","modified":"2025-07-16T08:10:37.155405Z","updated_at":"2026-11-02T15:54:06.854805Z"}]}}