{"id":"CVE-2012-4751","aliases":["DEBIAN-CVE-2012-4751","EUVD-2012-4676","GHSA-4836-xwrp-jpv6","openSUSE-SU-2024:10073-1"],"status":"published","title":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x...","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","severity":{"version":"2.0","score":4.3,"vector":"AV:N/AC:M/Au:N/C:N/I:P/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.05792,"percentile":0.93159,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":true,"fix_available":true},"cwes":["CWE-79"],"published":"2012-10-22T16:00:00Z","modified":"2026-08-19T06:47:26Z","exploits":[{"source":"exploitdb","id":"EDB-20959","title":"OTRS Open Technology Real Services 3.1.8/3.1.9 - Cross-Site Scripting","type":"webapps","platform":"windows","date":"2012-08-31","url":"https://www.exploit-db.com/exploits/20959"},{"source":"exploitdb","id":"EDB-22070","title":"OTRS 3.1 - Persistent Cross-Site Scripting","type":"webapps","platform":"windows","date":"2012-10-18","verified":true,"url":"https://www.exploit-db.com/exploits/22070"}],"fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["3.1.7+dfsg1-6"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.1.7+dfsg1-6"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5"]},{"source":"osv","ecosystem":"openSUSE:Tumbleweed","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.14-37.1"}]}],"bundled":14}],"products":[{"vendor":"otrs","product":"otrs"}],"references":[{"url":"http://lists.opensuse.org/opensuse-updates/2013-01/msg00036.html","tags":["vendor-advisory","x_refsource_SUSE","x_transferred","web"]},{"url":"http://www.securityfocus.com/bid/56093","tags":["vdb-entry","x_refsource_BID","x_transferred","web"]},{"url":"http://znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py","tags":["x_refsource_CONFIRM","x_transferred","Exploit","evidence"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory"]},{"url":"http://znuny.com/en/#%21/advisory/ZSA-2012-03","tags":["x_refsource_CONFIRM","x_transferred","advisory"]},{"url":"http://www.kb.cert.org/vuls/id/603276","tags":["third-party-advisory","x_refsource_CERT-VN","x_transferred","US Government Resource","web"]},{"url":"http://packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html","tags":["x_refsource_MISC","x_transferred","web"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2012-4751"},{"url":"http://znuny.com/en/#!/advisory/ZSA-2012-03"},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03"},{"url":"https://github.com/advisories/GHSA-4836-xwrp-jpv6"},{"url":"https://security-tracker.debian.org/tracker/CVE-2012-4751","tags":["advisory"]},{"url":"","tags":["advisory"]},{"url":"https://www.suse.com/security/cve/CVE-2012-2582","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4600","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4751","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2625","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2637","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-3551","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4088","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4717","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4718","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-1695","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2553","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2554","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-9324","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2016-9139","tags":["web"]}],"sources":{"cve":[{"id":"CVE-2012-4751","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","status":"published","published":"2012-10-22T16:00:00Z","modified":"2024-08-06T20:42:55.334Z","updated_at":"2026-11-02T14:34:51.937988Z"}],"euvd":[{"id":"EUVD-2012-4676","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","status":"published","published":"2012-10-22T16:00:00Z","modified":"2024-08-06T20:42:55Z","updated_at":"2026-11-03T01:56:06.845275Z"}],"ghsa":[{"id":"GHSA-4836-xwrp-jpv6","title":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x...","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","status":"published","published":"2022-05-14T03:07:55Z","modified":"2025-04-11T04:05:18Z","cwes":["CWE-79"],"updated_at":"2026-11-02T15:01:12.54248Z"}],"nvd":[{"id":"CVE-2012-4751","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","status":"published","published":"2012-10-22T16:55:01.68Z","modified":"2026-06-16T23:45:40.173Z","cvss":[{"version":"2.0","score":4.3,"vector":"AV:N/AC:M/Au:N/C:N/I:P/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-79"],"updated_at":"2026-11-02T14:02:16.536025Z"}],"osv":[{"id":"CVE-2012-4751","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","status":"published","published":"2012-10-22T16:55:01Z","modified":"2026-04-10T03:42:30.602361Z","updated_at":"2026-11-02T15:43:58.802805Z"},{"id":"DEBIAN-CVE-2012-4751","description":"Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.","status":"published","published":"2012-10-22T16:55:01.68Z","modified":"2026-08-19T06:47:26.058568376Z","updated_at":"2026-11-02T15:45:25.218101Z"},{"id":"openSUSE-SU-2024:10073-1","title":"otrs-3.3.16-37.1 on GA media","description":"These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.","status":"published","published":"2024-06-15T00:00:00Z","modified":"2025-05-07T18:08:45.49578Z","updated_at":"2026-11-02T16:58:33.135986Z"}]}}