{"id":"CVE-2013-3551","aliases":["DEBIAN-CVE-2013-3551","DSA-2696-1","EUVD-2013-3486","GHSA-rw85-3j9f-967p","MGASA-2013-0196","UBUNTU-CVE-2013-3551","openSUSE-SU-2024:10073-1"],"status":"published","title":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1...","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","severity":{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.01577,"percentile":0.75643,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"cwes":["CWE-200"],"published":"2013-05-29T00:00:00Z","modified":"2026-08-04T06:03:36Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["3.2.7-1"],"sources":["osv"]},{"ecosystem":"Debian:7","package":"otrs2","fixed_in":["3.1.7+dfsg1-8+deb7u1"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.7-1"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2"]},{"source":"osv","ecosystem":"Debian:7","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.1.7+dfsg1-8+deb7u1"}]}],"versions":["3.1.7+dfsg1-8"]},{"source":"osv","ecosystem":"Mageia:2","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.8-1.mga2"}]}],"bundled":2},{"source":"osv","ecosystem":"Mageia:3","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.8-1.mga3"}]}],"bundled":2},{"source":"osv","ecosystem":"openSUSE:Tumbleweed","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.14-37.1"}]}],"bundled":14}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs","product":"otrs_itsm"}],"references":[{"url":"http://advisories.mageia.org/MGASA-2013-0196.html","tags":["x_refsource_MISC","x_transferred","Third Party Advisory","advisory"]},{"url":"https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551","tags":["x_refsource_MISC","x_transferred","Issue Tracking","Third Party Advisory","advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2013-3551"},{"url":"https://github.com/advisories/GHSA-rw85-3j9f-967p"},{"url":"https://security-tracker.debian.org/tracker/CVE-2013-3551","tags":["advisory"]},{"url":"https://advisories.mageia.org/MGASA-2013-0196.html","tags":["advisory"]},{"url":"https://bugs.mageia.org/show_bug.cgi?id=10352","tags":["report"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-03/","tags":["advisory"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-04/","tags":["advisory"]},{"url":"http://www.debian.org/security/2013/dsa-2696","tags":["web"]},{"url":"http://www.debian.org/security/2013/dsa-2712","tags":["web"]},{"url":"https://ubuntu.com/security/CVE-2013-3551","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2013-3551","tags":["report"]},{"url":"","tags":["advisory"]},{"url":"https://www.suse.com/security/cve/CVE-2012-2582","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4600","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4751","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2625","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2637","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-3551","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4088","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4717","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4718","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-1695","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2553","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2554","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-9324","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2016-9139","tags":["web"]}],"sources":{"cve":[{"id":"CVE-2013-3551","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T15:35:41Z","modified":"2024-08-06T16:14:56.646Z","updated_at":"2026-11-02T14:34:56.872243Z"}],"euvd":[{"id":"EUVD-2013-3486","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T15:35:41Z","modified":"2024-08-06T16:14:56Z","updated_at":"2026-11-03T01:56:35.141483Z"}],"ghsa":[{"id":"GHSA-rw85-3j9f-967p","title":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1...","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2022-05-05T00:29:40Z","modified":"2024-04-03T23:58:19Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:55:48.388362Z"}],"nvd":[{"id":"CVE-2013-3551","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T16:15:11.327Z","modified":"2026-06-16T23:55:22.833Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:02:52.934105Z"}],"osv":[{"id":"CVE-2013-3551","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T16:15:11Z","modified":"2026-04-16T04:35:59.892477084Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:43:59.09154Z"},{"id":"DEBIAN-CVE-2013-3551","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T16:15:11.327Z","modified":"2026-08-04T06:03:36.530988675Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:45:25.514579Z"},{"id":"UBUNTU-CVE-2013-3551","description":"Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"withdrawn","published":"2020-02-21T16:15:00Z","modified":"2025-07-16T07:31:18.500135Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:07.421078Z"},{"id":"DSA-2696-1","title":"otrs2 - privilege escalation","status":"published","published":"2013-05-29T00:00:00Z","modified":"2026-03-09T01:21:25.295521Z","updated_at":"2026-11-02T15:46:15.489951Z"},{"id":"MGASA-2013-0196","title":"Updated otrs package fixes security vulnerabilities","description":"An attacker with a valid agent login could manipulate URLs in the ticket\nwatch mechanism to see contents of tickets they are not permitted to see\n(CVE-2013-3551, CVE-2013-4088).\n","status":"published","published":"2013-07-01T19:16:22Z","modified":"2026-04-16T04:44:16.46795947Z","updated_at":"2026-11-02T15:49:39.121227Z"},{"id":"openSUSE-SU-2024:10073-1","title":"otrs-3.3.16-37.1 on GA media","description":"These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.","status":"published","published":"2024-06-15T00:00:00Z","modified":"2025-05-07T18:08:45.49578Z","updated_at":"2026-11-02T16:58:33.135986Z"}]}}