{"id":"CVE-2013-4088","aliases":["DEBIAN-CVE-2013-4088","DSA-2712-1","EUVD-2013-4019","GHSA-mw5w-5j5g-9mvh","MGASA-2013-0196","UBUNTU-CVE-2013-4088","openSUSE-SU-2024:10073-1"],"status":"published","title":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3...","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","severity":{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.02366,"percentile":0.83913,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"cwes":["CWE-200"],"published":"2013-06-19T00:00:00Z","modified":"2026-08-04T06:03:36Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["3.2.8-1"],"sources":["osv"]},{"ecosystem":"Debian:7","package":"otrs2","fixed_in":["3.1.7+dfsg1-8+deb7u2"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.8-1"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2"]},{"source":"osv","ecosystem":"Debian:7","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.1.7+dfsg1-8+deb7u2"}]}],"versions":["3.1.7+dfsg1-8","3.1.7+dfsg1-8+deb7u1"]},{"source":"osv","ecosystem":"Mageia:2","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.8-1.mga2"}]}],"bundled":2},{"source":"osv","ecosystem":"Mageia:3","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.8-1.mga3"}]}],"bundled":2},{"source":"osv","ecosystem":"openSUSE:Tumbleweed","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.14-37.1"}]}],"bundled":14}],"products":[{"vendor":"otrs","product":"otrs"}],"references":[{"url":"http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html","tags":["x_refsource_MISC","x_transferred","Broken Link","web"]},{"url":"http://advisories.mageia.org/MGASA-2013-0196.html","tags":["x_refsource_MISC","x_transferred","Third Party Advisory","advisory"]},{"url":"https://www.securityfocus.com/bid/60688/discuss","tags":["x_refsource_MISC","x_transferred","Third Party Advisory","VDB Entry","advisory"]},{"url":"https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088","tags":["x_refsource_MISC","x_transferred","Issue Tracking","Third Party Advisory","advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2013-4088"},{"url":"https://github.com/advisories/GHSA-mw5w-5j5g-9mvh"},{"url":"https://security-tracker.debian.org/tracker/CVE-2013-4088","tags":["advisory"]},{"url":"https://advisories.mageia.org/MGASA-2013-0196.html","tags":["advisory"]},{"url":"https://bugs.mageia.org/show_bug.cgi?id=10352","tags":["report"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-03/","tags":["advisory"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-04/","tags":["advisory","report"]},{"url":"http://www.debian.org/security/2013/dsa-2696","tags":["web"]},{"url":"http://www.debian.org/security/2013/dsa-2712","tags":["web"]},{"url":"https://ubuntu.com/security/CVE-2013-4088","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2013-4088","tags":["report"]},{"url":"","tags":["advisory"]},{"url":"https://www.suse.com/security/cve/CVE-2012-2582","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4600","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4751","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2625","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2637","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-3551","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4088","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4717","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4718","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-1695","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2553","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2554","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-9324","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2016-9139","tags":["web"]}],"sources":{"cve":[{"id":"CVE-2013-4088","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T15:48:13Z","modified":"2024-08-06T16:30:49.975Z","updated_at":"2026-11-02T14:34:57.869657Z"}],"euvd":[{"id":"EUVD-2013-4019","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T15:48:13Z","modified":"2024-08-06T16:30:49Z","updated_at":"2026-11-03T01:56:33.227006Z"}],"ghsa":[{"id":"GHSA-mw5w-5j5g-9mvh","title":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3...","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2022-05-05T00:29:41Z","modified":"2024-04-03T23:58:22Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:55:48.388362Z"}],"nvd":[{"id":"CVE-2013-4088","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T16:15:11.42Z","modified":"2026-06-16T23:56:36.22Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:02:52.934105Z"}],"osv":[{"id":"CVE-2013-4088","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T16:15:11Z","modified":"2026-04-16T04:32:39.155587019Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:43:59.09154Z"},{"id":"DEBIAN-CVE-2013-4088","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"published","published":"2020-02-21T16:15:11.42Z","modified":"2026-08-04T06:03:36.481183346Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:45:25.514579Z"},{"id":"UBUNTU-CVE-2013-4088","description":"Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.","status":"withdrawn","published":"2020-02-21T16:15:00Z","modified":"2025-07-16T07:31:19.046581Z","cvss":[{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:07.421078Z"},{"id":"DSA-2712-1","title":"otrs2 - privilege escalation","status":"published","published":"2013-06-19T00:00:00Z","modified":"2026-03-09T01:21:10.886779Z","updated_at":"2026-11-02T15:46:15.489951Z"},{"id":"MGASA-2013-0196","title":"Updated otrs package fixes security vulnerabilities","description":"An attacker with a valid agent login could manipulate URLs in the ticket\nwatch mechanism to see contents of tickets they are not permitted to see\n(CVE-2013-3551, CVE-2013-4088).\n","status":"published","published":"2013-07-01T19:16:22Z","modified":"2026-04-16T04:44:16.46795947Z","updated_at":"2026-11-02T15:49:39.121227Z"},{"id":"openSUSE-SU-2024:10073-1","title":"otrs-3.3.16-37.1 on GA media","description":"These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.","status":"published","published":"2024-06-15T00:00:00Z","modified":"2025-05-07T18:08:45.49578Z","updated_at":"2026-11-02T16:58:33.135986Z"}]}}