{"id":"CVE-2014-9324","aliases":["DEBIAN-CVE-2014-9324","DSA-3124-1","EUVD-2014-9149","GHSA-p3h2-r83w-vg3r","MGASA-2015-0031","openSUSE-SU-2024:10073-1"],"status":"published","title":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before...","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","severity":{"version":"2.0","score":6,"vector":"AV:N/AC:M/Au:S/C:P/I:P/A:P","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-07","score":0.01778,"percentile":0.78364,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"cwes":["CWE-264"],"published":"2014-12-19T15:00:00Z","modified":"2026-08-27T12:47:36Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["3.3.9-3"],"sources":["osv"]},{"ecosystem":"Debian:7","package":"otrs2","fixed_in":["3.1.7+dfsg1-8+deb7u5"],"sources":["osv"]},{"ecosystem":"Mageia:4","package":"otrs","fixed_in":["3.2.17-1.mga4"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.9-3"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.10-1","3.2.10-2","3.2.11-1","3.2.11-1~bpo70+1","3.2.12-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2","3.2.8-1","3.2.9-1","3.2.9-2","3.3.1-1","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1","3.3.5-1","3.3.6-1","3.3.7-1","3.3.7-2","3.3.8-1","3.3.9-1","3.3.9-2","3.3.9-3~bpo70+1"]},{"source":"osv","ecosystem":"Debian:7","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.1.7+dfsg1-8+deb7u5"}]}],"versions":["3.1.7+dfsg1-8","3.1.7+dfsg1-8+deb7u1","3.1.7+dfsg1-8+deb7u2","3.1.7+dfsg1-8+deb7u3","3.1.7+dfsg1-8+deb7u4"]},{"source":"osv","ecosystem":"Mageia:4","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.2.17-1.mga4"}]}]},{"source":"osv","ecosystem":"openSUSE:Tumbleweed","package":"otrs","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.14-37.1"}]}],"bundled":14}],"products":[{"vendor":"otrs","product":"otrs_help_desk"}],"references":[{"url":"http://secunia.com/advisories/62188","tags":["third-party-advisory","x_refsource_SECUNIA","x_transferred","advisory"]},{"url":"http://advisories.mageia.org/MGASA-2015-0031.html","tags":["x_refsource_CONFIRM","x_transferred","advisory"]},{"url":"https://www.otrs.com/security-advisory-2014-06-incomplete-access-control/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory"]},{"url":"http://secunia.com/advisories/59875","tags":["third-party-advisory","x_refsource_SECUNIA","x_transferred","advisory"]},{"url":"http://secunia.com/advisories/62662","tags":["third-party-advisory","x_refsource_SECUNIA","x_transferred","advisory"]},{"url":"http://www.mandriva.com/security/advisories?name=MDVSA-2015:043","tags":["vendor-advisory","x_refsource_MANDRIVA","x_transferred","advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2014-9324"},{"url":"https://www.otrs.com/security-advisory-2014-06-incomplete-access-control"},{"url":"https://github.com/advisories/GHSA-p3h2-r83w-vg3r"},{"url":"https://security-tracker.debian.org/tracker/CVE-2014-9324","tags":["advisory"]},{"url":"https://advisories.mageia.org/MGASA-2015-0031.html","tags":["advisory"]},{"url":"https://bugs.mageia.org/show_bug.cgi?id=15024","tags":["report"]},{"url":"https://www.otrs.com/release-notes-otrs-help-desk-3-2-17/","tags":["web"]},{"url":"https://www.debian.org/security/2015/dsa-3124","tags":["web"]},{"url":"","tags":["advisory"]},{"url":"https://www.suse.com/security/cve/CVE-2012-2582","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4600","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2012-4751","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2625","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-2637","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-3551","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4088","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4717","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2013-4718","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-1695","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2553","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-2554","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2014-9324","tags":["web"]},{"url":"https://www.suse.com/security/cve/CVE-2016-9139","tags":["web"]}],"sources":{"cve":[{"id":"CVE-2014-9324","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","status":"published","published":"2014-12-19T15:00:00Z","modified":"2024-08-06T13:40:25.159Z","updated_at":"2026-11-02T14:33:42.54191Z"}],"euvd":[{"id":"EUVD-2014-9149","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","status":"published","published":"2014-12-19T15:00:00Z","modified":"2024-08-06T13:40:25Z","updated_at":"2026-11-03T01:56:49.310799Z"}],"ghsa":[{"id":"GHSA-p3h2-r83w-vg3r","title":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before...","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","status":"published","published":"2022-05-17T03:10:54Z","modified":"2025-04-12T12:44:17Z","updated_at":"2026-11-02T15:01:20.346559Z"}],"nvd":[{"id":"CVE-2014-9324","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","status":"published","published":"2014-12-19T15:59:18.503Z","modified":"2026-06-17T00:18:06.403Z","cvss":[{"version":"2.0","score":6,"vector":"AV:N/AC:M/Au:S/C:P/I:P/A:P","level":"medium","assessor":"primary"}],"cwes":["CWE-264"],"updated_at":"2026-11-02T14:02:57.680258Z"}],"osv":[{"id":"CVE-2014-9324","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","status":"published","published":"2014-12-19T15:59:18Z","modified":"2026-04-16T06:15:26.862064713Z","updated_at":"2026-11-02T15:44:00.097545Z"},{"id":"DEBIAN-CVE-2014-9324","description":"The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.","status":"published","published":"2014-12-19T15:59:18.503Z","modified":"2026-08-27T12:47:36.784778803Z","updated_at":"2026-11-02T15:45:26.442161Z"},{"id":"DSA-3124-1","title":"otrs2 - security update","status":"published","published":"2015-01-10T00:00:00Z","modified":"2026-03-09T01:18:58.329529Z","updated_at":"2026-11-02T15:46:15.843838Z"},{"id":"MGASA-2015-0031","title":"Updated otrs package fixes CVE-2014-9324","description":"Updated otrs package fixes security vulnerability:\n\nAn attacker with valid OTRS credentials could access and manipulate ticket\ndata of other users via the GenericInterface, if a ticket webservice is\nconfigured and not additionally secured (CVE-2014-9324).\n","status":"published","published":"2015-01-20T14:57:33Z","modified":"2026-04-16T06:24:58.891150724Z","updated_at":"2026-11-02T15:49:39.488462Z"},{"id":"openSUSE-SU-2024:10073-1","title":"otrs-3.3.16-37.1 on GA media","description":"These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.","status":"published","published":"2024-06-15T00:00:00Z","modified":"2025-05-07T18:08:45.49578Z","updated_at":"2026-11-02T16:58:33.135986Z"}]}}