{"id":"CVE-2017-15864","aliases":["DEBIAN-CVE-2017-15864","DLA-1212-1","EUVD-2017-7286","GHSA-ccf7-7224-85pv","UBUNTU-CVE-2017-15864"],"status":"published","title":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted...","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","severity":{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.01771,"percentile":0.78291,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"published":"2017-11-16T15:00:00Z","modified":"2026-08-04T05:48:09Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["4.0.7-2"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"4.0.7-2"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.10-1","3.2.10-2","3.2.11-1","3.2.11-1~bpo70+1","3.2.12-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2","3.2.8-1","3.2.9-1","3.2.9-2","3.3.1-1","3.3.10-1","3.3.11-1","3.3.18-1~deb7u1","3.3.18-1~deb7u2","3.3.18-1~deb7u3","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1","3.3.5-1","3.3.6-1","3.3.7-1","3.3.7-2","3.3.8-1","3.3.9-1","3.3.9-2","3.3.9-3","3.3.9-3~bpo70+1","4.0.5-1","4.0.5-2","4.0.6-1","4.0.7-1"]},{"source":"osv","ecosystem":"Debian:7","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.18-1~deb7u2"}]}],"versions":["3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.7+dfsg1-8","3.1.7+dfsg1-8+deb7u1","3.1.7+dfsg1-8+deb7u2","3.1.7+dfsg1-8+deb7u3","3.1.7+dfsg1-8+deb7u4","3.1.7+dfsg1-8+deb7u5","3.1.7+dfsg1-8+deb7u6","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.10-1","3.2.10-2","3.2.11-1","3.2.11-1~bpo70+1","3.2.12-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2","3.2.8-1","3.2.9-1","3.2.9-2","3.3.1-1","3.3.10-1","3.3.11-1","3.3.18-1~deb7u1","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1","3.3.5-1","3.3.6-1","3.3.7-1","3.3.7-2","3.3.8-1","3.3.9-1","3.3.9-2","3.3.9-3","3.3.9-3~bpo70+1"],"bundled":4}],"products":[{"vendor":"debian","product":"debian_linux"},{"vendor":"otrs","product":"otrs"}],"references":[{"url":"https://www.debian.org/security/2017/dsa-4047","tags":["vendor-advisory","x_refsource_DEBIAN","x_transferred","Third Party Advisory","advisory"]},{"url":"https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/","tags":["x_refsource_CONFIRM","x_transferred","Broken Link","Vendor Advisory","advisory","report"]},{"url":"https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","tags":["mailing-list","x_refsource_MLIST","x_transferred","Mailing List","Third Party Advisory","advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2017-15864"},{"url":"https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3"},{"url":"https://github.com/advisories/GHSA-ccf7-7224-85pv"},{"url":"https://security-tracker.debian.org/tracker/CVE-2017-15864","tags":["advisory"]},{"url":"https://ubuntu.com/security/CVE-2017-15864","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2017-15864","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2017-15864","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"published","published":"2017-11-16T15:00:00Z","modified":"2024-08-05T20:04:50.389Z","updated_at":"2026-11-02T14:33:14.271248Z"}],"euvd":[{"id":"EUVD-2017-7286","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"published","published":"2017-11-16T15:00:00Z","modified":"2024-08-05T20:04:50Z","updated_at":"2026-11-03T02:23:13.410138Z"}],"ghsa":[{"id":"GHSA-ccf7-7224-85pv","title":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted...","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"published","published":"2022-05-13T01:44:02Z","modified":"2025-04-20T03:49:36Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:01:56.152144Z"}],"nvd":[{"id":"CVE-2017-15864","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"published","published":"2017-11-16T15:29:00.26Z","modified":"2026-06-17T01:08:23.577Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"updated_at":"2026-11-02T14:04:08.635428Z"}],"osv":[{"id":"CVE-2017-15864","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"published","published":"2017-11-16T15:29:00.26Z","modified":"2026-03-15T13:59:24.595227Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:44:04.853379Z"},{"id":"DEBIAN-CVE-2017-15864","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"published","published":"2017-11-16T15:29:00.26Z","modified":"2026-08-04T05:48:09.18648853Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:45:28.801885Z"},{"id":"UBUNTU-CVE-2017-15864","description":"In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.","status":"withdrawn","published":"2017-11-16T15:29:00Z","modified":"2025-07-16T07:18:15.674082Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:54:14.563448Z"},{"id":"DLA-1212-1","title":"otrs2 - security update","status":"published","published":"2017-12-19T00:00:00Z","modified":"2026-03-09T01:00:54.603073Z","updated_at":"2026-11-02T15:46:09.336894Z"}]}}