{"id":"CVE-2017-9324","aliases":["DEBIAN-CVE-2017-9324","DSA-3876-1","EUVD-2017-18259","GHSA-6qr2-3mhf-p75w","UBUNTU-CVE-2017-9324"],"status":"published","title":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5...","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","severity":{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.02351,"percentile":0.83818,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"cwes":["CWE-269"],"published":"2017-06-09T00:00:00Z","modified":"2026-08-04T05:47:37Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["5.0.20-1"],"sources":["osv"]},{"ecosystem":"Debian:8","package":"otrs2","fixed_in":["3.3.9-3+deb8u1"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"5.0.20-1"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.10-1","3.2.10-2","3.2.11-1","3.2.11-1~bpo70+1","3.2.12-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2","3.2.8-1","3.2.9-1","3.2.9-2","3.3.1-1","3.3.10-1","3.3.11-1","3.3.18-1~deb7u1","3.3.18-1~deb7u2","3.3.18-1~deb7u3","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1","3.3.5-1","3.3.6-1","3.3.7-1","3.3.7-2","3.3.8-1","3.3.9-1","3.3.9-2","3.3.9-3","3.3.9-3~bpo70+1","4.0.10-1","4.0.11-1","4.0.12-1","4.0.13-1","4.0.13-1~bpo8+1","4.0.5-1","4.0.5-2","4.0.6-1","4.0.7-1","4.0.7-2","4.0.8-1","4.0.9-1","5.0.1-1","5.0.1-2","5.0.10-1","5.0.10-1~bpo8+1","5.0.11-1","5.0.12-1","5.0.13-1","5.0.13-1~bpo8+1","5.0.13-2","5.0.14-1","5.0.14-1~bpo8+1","5.0.15-1","5.0.16-1","5.0.16-1~bpo8+1","5.0.17-1","5.0.18-1","5.0.19-1","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.6-1~bpo8+1","5.0.7-1","5.0.8+dfsg1-1","5.0.8-1","5.0.8-1~bpo8+1","5.0.9+dfsg1-1","5.0.9+repack1-1"]},{"source":"osv","ecosystem":"Debian:8","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.9-3+deb8u1"}]}],"versions":["3.3.9-3"]},{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]}],"products":[{"vendor":"debian","product":"debian_linux"},{"vendor":"otrs","product":"otrs"}],"references":[{"url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/","tags":["x_refsource_MISC","x_transferred","Vendor Advisory","advisory","report"]},{"url":"http://www.debian.org/security/2017/dsa-3876","tags":["vendor-advisory","x_refsource_DEBIAN","x_transferred","Third Party Advisory","advisory"]},{"url":"https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html","tags":["x_refsource_MISC","x_transferred","Mailing List","Third Party Advisory","VDB Entry","advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2017-9324"},{"url":"https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions"},{"url":"https://github.com/advisories/GHSA-6qr2-3mhf-p75w"},{"url":"https://security-tracker.debian.org/tracker/CVE-2017-9324","tags":["advisory"]},{"url":"https://ubuntu.com/security/CVE-2017-9324","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2017-9324","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2017-9324","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2017-06-12T06:00:00Z","modified":"2024-08-05T17:02:44.335Z","updated_at":"2026-11-02T14:33:13.606903Z"}],"euvd":[{"id":"EUVD-2017-18259","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2017-06-12T06:00:00Z","modified":"2024-08-05T17:02:44Z","updated_at":"2026-11-03T02:23:28.210565Z"}],"ghsa":[{"id":"GHSA-6qr2-3mhf-p75w","title":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5...","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2022-05-13T01:47:54Z","modified":"2025-04-20T03:39:51Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"cwes":["CWE-269"],"updated_at":"2026-11-02T15:01:47.903342Z"}],"nvd":[{"id":"CVE-2017-9324","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2017-06-12T06:29:00.477Z","modified":"2026-06-17T01:27:53.177Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary"},{"version":"2.0","score":6.5,"vector":"AV:N/AC:L/Au:S/C:P/I:P/A:P","level":"medium","assessor":"primary"}],"cwes":["CWE-269"],"updated_at":"2026-11-02T14:03:50.782497Z"}],"osv":[{"id":"CVE-2017-9324","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2017-06-12T06:29:00.477Z","modified":"2026-03-15T22:18:05.577379Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:44:06.868403Z"},{"id":"DEBIAN-CVE-2017-9324","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2017-06-12T06:29:00.477Z","modified":"2026-08-04T05:47:37.17631019Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:45:29.698576Z"},{"id":"UBUNTU-CVE-2017-9324","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","status":"published","published":"2017-06-12T06:29:00Z","modified":"2025-10-24T04:46:20Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:54:16.154988Z"},{"id":"DSA-3876-1","title":"otrs2 - security update","status":"published","published":"2017-06-09T00:00:00Z","modified":"2026-03-09T02:10:22.978053Z","updated_at":"2026-11-02T15:46:16.523846Z"}]}}