{"id":"CVE-2018-11563","aliases":["DEBIAN-CVE-2018-11563","DLA-1877-1","EUVD-2018-3590","GHSA-qxm4-v4cw-7cm7","UBUNTU-CVE-2018-11563"],"status":"published","title":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully...","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","severity":{"version":"3.1","score":4.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.00809,"percentile":0.57115,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"published":"2019-07-08T12:23:59Z","modified":"2026-08-04T06:04:19Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["6.0.8-1"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"6.0.8-1"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.10-1","3.2.10-2","3.2.11-1","3.2.11-1~bpo70+1","3.2.12-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2","3.2.8-1","3.2.9-1","3.2.9-2","3.3.1-1","3.3.10-1","3.3.11-1","3.3.18-1~deb7u1","3.3.18-1~deb7u2","3.3.18-1~deb7u3","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1","3.3.5-1","3.3.6-1","3.3.7-1","3.3.7-2","3.3.8-1","3.3.9-1","3.3.9-2","3.3.9-3","3.3.9-3~bpo70+1","4.0.10-1","4.0.11-1","4.0.12-1","4.0.13-1","4.0.13-1~bpo8+1","4.0.5-1","4.0.5-2","4.0.6-1","4.0.7-1","4.0.7-2","4.0.8-1","4.0.9-1","5.0.1-1","5.0.1-2","5.0.10-1","5.0.10-1~bpo8+1","5.0.11-1","5.0.12-1","5.0.13-1","5.0.13-1~bpo8+1","5.0.13-2","5.0.14-1","5.0.14-1~bpo8+1","5.0.15-1","5.0.16-1","5.0.16-1~bpo8+1","5.0.17-1","5.0.18-1","5.0.19-1","5.0.2-1","5.0.20-1","5.0.21-1","5.0.21-1~bpo9+1","5.0.22-1","5.0.23-1","5.0.23-1~bpo9+1","5.0.24-1","5.0.24-1~bpo9+1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.6-1~bpo8+1","5.0.7-1","5.0.8+dfsg1-1","5.0.8-1","5.0.8-1~bpo8+1","5.0.9+dfsg1-1","5.0.9+repack1-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1","6.0.6-1","6.0.7-1","6.0.8-1~bpo9+1"]},{"source":"osv","ecosystem":"Debian:8","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.18-1+deb8u11"}]}],"versions":["3.3.10-1","3.3.11-1","3.3.18-1+deb8u1","3.3.18-1+deb8u10","3.3.18-1+deb8u2","3.3.18-1+deb8u3","3.3.18-1+deb8u4","3.3.18-1+deb8u5","3.3.18-1+deb8u6","3.3.18-1+deb8u7","3.3.18-1+deb8u8","3.3.18-1+deb8u9","3.3.18-1~deb7u1","3.3.18-1~deb7u2","3.3.18-1~deb7u3","3.3.9-3","3.3.9-3+deb8u1"],"bundled":3},{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]}],"products":[{"vendor":"debian","product":"debian_linux"},{"vendor":"otrs","product":"otrs"}],"references":[{"url":"https://www.otrs.com/category/release-and-security-notes-en/","tags":["x_refsource_MISC","x_transferred","Release Notes","Vendor Advisory","advisory","report"]},{"url":"https://lists.otrs.org/pipermail/announce/2018/000720.html","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory","report"]},{"url":"https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/","tags":["x_refsource_CONFIRM","x_transferred","Patch","Vendor Advisory","fix","report"]},{"url":"https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html","tags":["mailing-list","x_refsource_MLIST","x_transferred","Mailing List","Third Party Advisory","advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2018-11563"},{"url":"https://github.com/advisories/GHSA-qxm4-v4cw-7cm7"},{"url":"https://security-tracker.debian.org/tracker/CVE-2018-11563","tags":["advisory"]},{"url":"https://ubuntu.com/security/CVE-2018-11563","tags":["report"]},{"url":"https://github.com/OTRS/otrs/commit/50861a2a1183a07daf99cc2e71395e79f022338f","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2018-11563","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2018-11563","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2019-07-08T12:23:59Z","modified":"2024-08-05T08:10:14.654Z","updated_at":"2026-11-02T14:35:09.570381Z"}],"euvd":[{"id":"EUVD-2018-3590","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2019-07-08T12:23:59Z","modified":"2024-08-05T08:10:14Z","updated_at":"2026-11-03T02:39:54.984528Z"}],"ghsa":[{"id":"GHSA-qxm4-v4cw-7cm7","title":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully...","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2022-05-24T16:49:44Z","modified":"2023-01-31T15:30:32Z","cvss":[{"version":"3.1","score":4.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T14:49:32.359752Z"}],"nvd":[{"id":"CVE-2018-11563","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2019-07-08T13:15:10.29Z","modified":"2026-06-17T01:36:10.67Z","cvss":[{"version":"3.1","score":4.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4.9,"vector":"AV:N/AC:M/Au:S/C:P/I:P/A:N","level":"medium","assessor":"primary"}],"updated_at":"2026-11-02T14:04:59.278647Z"}],"osv":[{"id":"CVE-2018-11563","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2019-07-08T13:15:10.29Z","modified":"2026-03-14T09:26:01.92969Z","cvss":[{"version":"3.1","score":4.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T15:44:07.934182Z"},{"id":"DEBIAN-CVE-2018-11563","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2019-07-08T13:15:10.29Z","modified":"2026-08-04T06:04:19.880230037Z","cvss":[{"version":"3.1","score":4.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T15:45:29.988046Z"},{"id":"UBUNTU-CVE-2018-11563","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.","status":"published","published":"2019-07-08T13:15:00Z","modified":"2025-10-24T04:47:02Z","cvss":[{"version":"3.1","score":4.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:16.544091Z"},{"id":"DLA-1877-1","title":"otrs2 - security update","status":"published","published":"2019-08-12T00:00:00Z","modified":"2026-03-09T01:18:38.716045Z","updated_at":"2026-11-02T15:46:09.777694Z"}]}}