{"id":"CVE-2018-14593","aliases":["DEBIAN-CVE-2018-14593","DLA-1473-1","DSA-4317-1","EUVD-2018-6500","GHSA-22wj-vpf8-3m9x","UBUNTU-CVE-2018-14593"],"status":"published","title":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5...","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","severity":{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.019,"percentile":0.79816,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":true},"published":"2018-08-03T16:00:00Z","modified":"2026-08-04T06:03:34Z","fixes":[{"ecosystem":"Debian:11","package":"otrs2","fixed_in":["6.0.10-1"],"sources":["osv"]},{"ecosystem":"Debian:8","package":"otrs2","fixed_in":["3.3.18-1+deb8u5"],"sources":["osv"]}],"affected":[{"source":"osv","ecosystem":"Debian:11","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"6.0.10-1"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg1-1","3.0.10+dfsg1-2","3.0.11+dfsg1-1","3.0.8+dfsg1-1","3.0.9+dfsg1-1","3.1.0~beta4+dfsg1-1","3.1.0~beta5+dfsg1-1","3.1.0~rc1+dfsg1-1","3.1.1+dfsg1-1","3.1.1+dfsg1-2","3.1.10+dfsg1-1","3.1.11+dfsg1-1","3.1.12+dfsg1-1","3.1.12+dfsg1-2","3.1.12+dfsg1-3","3.1.2+dfsg1-1","3.1.2+dfsg1-2","3.1.2+dfsg1-3","3.1.3+dfsg1-1","3.1.3+dfsg1-2","3.1.4+dfsg1-1","3.1.5+dfsg1-1","3.1.5+dfsg1-2","3.1.5+dfsg1-3","3.1.6+dfsg1-1","3.1.7+dfsg1-1","3.1.7+dfsg1-2","3.1.7+dfsg1-3","3.1.7+dfsg1-4","3.1.7+dfsg1-5","3.1.7+dfsg1-6","3.1.7+dfsg1-7","3.1.7+dfsg1-8","3.1.8+dfsg1-1","3.1.9+dfsg1-1","3.2.1+dfsg1-1","3.2.10-1","3.2.10-2","3.2.11-1","3.2.11-1~bpo70+1","3.2.12-1","3.2.2+dfsg1-1","3.2.3+dfsg1-1","3.2.4-1","3.2.5-1","3.2.6-1","3.2.6-2","3.2.7-1","3.2.7-2","3.2.8-1","3.2.9-1","3.2.9-2","3.3.1-1","3.3.10-1","3.3.11-1","3.3.18-1~deb7u1","3.3.18-1~deb7u2","3.3.18-1~deb7u3","3.3.2-1","3.3.3-1","3.3.3-2","3.3.3-3","3.3.4-1","3.3.5-1","3.3.6-1","3.3.7-1","3.3.7-2","3.3.8-1","3.3.9-1","3.3.9-2","3.3.9-3","3.3.9-3~bpo70+1","4.0.10-1","4.0.11-1","4.0.12-1","4.0.13-1","4.0.13-1~bpo8+1","4.0.5-1","4.0.5-2","4.0.6-1","4.0.7-1","4.0.7-2","4.0.8-1","4.0.9-1","5.0.1-1","5.0.1-2","5.0.10-1","5.0.10-1~bpo8+1","5.0.11-1","5.0.12-1","5.0.13-1","5.0.13-1~bpo8+1","5.0.13-2","5.0.14-1","5.0.14-1~bpo8+1","5.0.15-1","5.0.16-1","5.0.16-1~bpo8+1","5.0.17-1","5.0.18-1","5.0.19-1","5.0.2-1","5.0.20-1","5.0.21-1","5.0.21-1~bpo9+1","5.0.22-1","5.0.23-1","5.0.23-1~bpo9+1","5.0.24-1","5.0.24-1~bpo9+1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.6-1~bpo8+1","5.0.7-1","5.0.8+dfsg1-1","5.0.8-1","5.0.8-1~bpo8+1","5.0.9+dfsg1-1","5.0.9+repack1-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1","6.0.6-1","6.0.7-1","6.0.8-1","6.0.8-1~bpo9+1","6.0.9-1","6.0.9-1~bpo9+1"]},{"source":"osv","ecosystem":"Debian:8","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"3.3.18-1+deb8u5"}]}],"versions":["3.3.10-1","3.3.11-1","3.3.18-1+deb8u1","3.3.18-1+deb8u2","3.3.18-1+deb8u3","3.3.18-1+deb8u4","3.3.18-1~deb7u1","3.3.18-1~deb7u2","3.3.18-1~deb7u3","3.3.9-3","3.3.9-3+deb8u1"]},{"source":"osv","ecosystem":"Debian:9","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"5.0.16-1+deb9u6"}]}],"versions":["2.0.4p01-10","2.0.4p01-11","2.0.4p01-12","2.0.4p01-13","2.0.4p01-14","2.0.4p01-14.1","2.0.4p01-15","2.0.4p01-16","2.0.4p01-17","2.0.4p01-18","2.0.4p01-6","2.0.4p01-7","2.0.4p01-8","2.0.4p01-9","2.0.99beta1-1","2.0.99beta1-2","2.1.1-1","2.1.3-1","2.1.4-1","2.1.4-2","2.1.5-1","2.1.5-2","2.1.5-3","2.1.6-1","2.1.7-1","2.1.7-2","2.2.0~beta2-1","2.2.0~beta3-1","2.2.1-1","2.2.2-1","2.2.3-1","2.2.4-1","2.2.5-1","2.2.5-2","2.2.6-1","2.2.7-1","2.2.7-2","2.2.7-2lenny1","2.2.7-2lenny2","2.2.7-2lenny3","2.2.7-3","2.3.2-1","2.3.2-2","2.3.3-1","2.3.4-1","2.3.4-2","2.3.4-3","2.3.4-4","2.3.4-5","2.3.4-6","2.3.4-7","2.4.10+dfsg1-1","2.4.10+dfsg1-2","2.4.10+dfsg1-3","2.4.5-1","2.4.5-2","2.4.5-3","2.4.5-4","2.4.5-5","2.4.6-1","2.4.6-2","2.4.7+dfsg1-1","2.4.7-1","2.4.7-2","2.4.7-3","2.4.7-4","2.4.7-5","2.4.7-6","2.4.8+dfsg1-1","2.4.9+dfsg1-1","2.4.9+dfsg1-2","2.4.9+dfsg1-3","2.4.9+dfsg1-3+squeeze1","2.4.9+dfsg1-3+squeeze3","2.4.9+dfsg1-3+squeeze4","2.4.9+dfsg1-3+squeeze5","2.4.9+dfsg1-4","2.4.9+dfsg1-5","3.0.10+dfsg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Party Advisory","advisory"]},{"url":"https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html","tags":["mailing-list","x_refsource_MLIST","x_transferred","Mailing List","Third Party Advisory","advisory"]},{"url":"https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2018-14593"},{"url":"https://github.com/advisories/GHSA-22wj-vpf8-3m9x"},{"url":"https://security-tracker.debian.org/tracker/CVE-2018-14593","tags":["advisory"]},{"url":"https://ubuntu.com/security/CVE-2018-14593","tags":["report"]},{"url":"https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2018-14593","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2018-14593","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2018-08-03T16:00:00Z","modified":"2024-08-05T09:29:51.691Z","updated_at":"2026-11-02T14:35:00.237825Z"}],"euvd":[{"id":"EUVD-2018-6500","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2018-08-03T16:00:00Z","modified":"2024-08-05T09:29:51Z","updated_at":"2026-11-03T02:39:46.696329Z"}],"ghsa":[{"id":"GHSA-22wj-vpf8-3m9x","title":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5...","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2022-05-13T01:50:00Z","modified":"2023-02-02T05:01:57Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T14:51:18.541099Z"}],"nvd":[{"id":"CVE-2018-14593","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2018-08-04T01:29:03.997Z","modified":"2026-06-17T01:41:14.877Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary"},{"version":"2.0","score":6.5,"vector":"AV:N/AC:L/Au:S/C:P/I:P/A:P","level":"medium","assessor":"primary"}],"updated_at":"2026-11-02T14:04:35.310988Z"}],"osv":[{"id":"CVE-2018-14593","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2018-08-04T01:29:03.997Z","modified":"2026-03-14T14:32:29.856246Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:44:08.242347Z"},{"id":"DEBIAN-CVE-2018-14593","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2018-08-04T01:29:03.997Z","modified":"2026-08-04T06:03:34.447088687Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:45:30.290351Z"},{"id":"UBUNTU-CVE-2018-14593","description":"An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.","status":"published","published":"2018-08-04T01:29:00Z","modified":"2025-10-24T04:47:09Z","cvss":[{"version":"3.0","score":8.8,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T15:54:17.014176Z"},{"id":"DLA-1473-1","title":"otrs2 - security update","status":"published","published":"2018-08-21T00:00:00Z","modified":"2026-03-09T01:00:48.17075Z","updated_at":"2026-11-02T15:46:09.777694Z"},{"id":"DSA-4317-1","title":"otrs2 - security update","status":"published","published":"2018-10-14T00:00:00Z","modified":"2026-03-09T02:11:23.781085Z","updated_at":"2026-11-02T15:46:16.862196Z"}]}}