{"id":"CVE-2019-10065","aliases":["EUVD-2019-2126","GHSA-pxh2-6x4h-4pfv","UBUNTU-CVE-2019-10065"],"status":"published","title":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who...","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.","severity":{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-10","score":0.0077,"percentile":0.5594,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"published":"2020-03-10T12:41:10Z","modified":"2026-06-17T02:10:08Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]}],"products":[{"vendor":"otrs","product":"otrs"}],"references":[{"url":"https://community.otrs.com/category/release-and-security-notes-en/","tags":["x_refsource_MISC","x_transferred","Release Notes","Vendor Advisory","report"]},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2019-07/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2019-10065"},{"url":"https://github.com/advisories/GHSA-pxh2-6x4h-4pfv"},{"url":"https://ubuntu.com/security/CVE-2019-10065","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2019-10065","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2019-10065","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.","status":"published","published":"2020-03-10T12:41:10Z","modified":"2024-08-04T22:10:09.249Z","updated_at":"2026-11-02T14:20:18.746972Z"}],"euvd":[{"id":"EUVD-2019-2126","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.","status":"published","published":"2020-03-10T12:41:10Z","modified":"2024-08-04T22:10:09Z","updated_at":"2026-11-03T02:40:54.154728Z"}],"ghsa":[{"id":"GHSA-pxh2-6x4h-4pfv","title":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who...","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.","status":"published","published":"2022-05-24T17:10:31Z","modified":"2023-01-29T05:01:37Z","updated_at":"2026-11-02T14:44:52.661438Z"}],"nvd":[{"id":"CVE-2019-10065","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.","status":"published","published":"2020-03-10T13:15:12.423Z","modified":"2026-06-17T02:10:08.633Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"updated_at":"2026-11-02T14:05:45.254119Z"}],"osv":[{"id":"UBUNTU-CVE-2019-10065","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.","status":"published","published":"2020-03-10T13:15:00Z","modified":"2025-10-24T04:47:35Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:18.772093Z"}]}}