{"id":"CVE-2019-20768","aliases":["EUVD-2019-11307","GHSA-pw7g-7762-p5qw"],"status":"published","title":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid...","description":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.","severity":{"version":"3.1","score":5.4,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-08","score":0.00719,"percentile":0.5416,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-79"],"published":"2020-05-05T21:13:31Z","modified":"2026-06-17T02:31:09Z","products":[{"vendor":"servicenow","product":"it_service_management"}],"references":[{"url":"https://outpost24.com/blog?tags=307","tags":["x_refsource_MISC","x_transferred","Third Party Advisory"]},{"url":"https://outpost24.com/blog/Responsible-disclosure-Multiple-stored-XSS-vulnerabilities-discovered-in-ServiceNow-ITSM","tags":["x_refsource_MISC","x_transferred","Exploit","Third Party Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2019-20768"},{"url":"https://github.com/advisories/GHSA-pw7g-7762-p5qw"}],"sources":{"cve":[{"id":"CVE-2019-20768","description":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.","status":"published","published":"2020-05-05T21:13:31Z","modified":"2024-08-05T02:53:08.819Z","updated_at":"2026-11-02T14:20:17.431882Z"}],"euvd":[{"id":"EUVD-2019-11307","description":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.","status":"published","published":"2020-05-05T21:13:31Z","modified":"2024-08-05T02:53:08Z","updated_at":"2026-11-03T02:40:20.727542Z"}],"ghsa":[{"id":"GHSA-pw7g-7762-p5qw","title":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid...","description":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.","status":"published","published":"2022-05-24T17:17:13Z","modified":"2023-01-29T05:02:48Z","updated_at":"2026-11-02T14:45:10.478665Z"}],"nvd":[{"id":"CVE-2019-20768","description":"ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do.","status":"published","published":"2020-05-05T22:15:12.607Z","modified":"2026-06-17T02:31:09.567Z","cvss":[{"version":"3.1","score":5.4,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":3.5,"vector":"AV:N/AC:M/Au:S/C:N/I:P/A:N","level":"low","assessor":"primary"}],"cwes":["CWE-79"],"updated_at":"2026-11-02T14:05:46.451008Z"}]}}