{"id":"CVE-2019-9753","aliases":["EUVD-2019-19116","GHSA-cwcj-fm93-gwcg"],"status":"published","title":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is...","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.","severity":{"version":"3.0","score":3.5,"vector":"CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R","level":"low","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-09","score":0.00871,"percentile":0.59092,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200"],"published":"2019-06-03T18:05:33Z","modified":"2026-06-17T02:44:17Z","products":[{"vendor":"otrs","product":"otrs"}],"references":[{"url":"https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework","tags":["x_refsource_MISC","x_transferred","Patch","Vendor Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2019-9753"},{"url":"https://github.com/advisories/GHSA-cwcj-fm93-gwcg"}],"sources":{"cve":[{"id":"CVE-2019-9753","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.","status":"published","published":"2019-06-03T18:05:33Z","modified":"2024-08-04T22:01:54.134Z","cvss":[{"version":"3.0","score":3.5,"vector":"CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R","level":"low","assessor":"cna"}],"updated_at":"2026-11-02T14:20:20.081405Z"}],"euvd":[{"id":"EUVD-2019-19116","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.","status":"published","published":"2019-06-03T18:05:33Z","modified":"2024-08-04T22:01:54Z","cvss":[{"version":"3.0","score":3.5,"vector":"CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R","level":"low"}],"updated_at":"2026-11-03T02:40:55.125862Z"}],"ghsa":[{"id":"GHSA-cwcj-fm93-gwcg","title":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is...","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.","status":"published","published":"2022-05-24T16:47:08Z","modified":"2024-04-04T00:51:16Z","cvss":[{"version":"3.0","score":4.3,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:55:52.724602Z"}],"nvd":[{"id":"CVE-2019-9753","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.","status":"published","published":"2019-06-03T19:29:03.877Z","modified":"2026-06-17T02:44:17.343Z","cvss":[{"version":"3.0","score":3.5,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","level":"low","assessor":"secondary"},{"version":"3.0","score":4.3,"vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:05:14.729983Z"}]}}