{"id":"CVE-2020-14213","aliases":["EUVD-2020-6366","GHSA-3gvm-q49c-6hjq"],"status":"published","title":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e...","description":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).","severity":{"version":"3.1","score":5.4,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N","level":"medium","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-09","score":0.00562,"percentile":0.47054,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-862"],"published":"2020-06-16T22:22:14Z","modified":"2026-10-20T10:51:49Z","products":[{"vendor":"zammad","product":"zammad"}],"references":[{"url":"https://zammad.com/news/security-advisory-zaa-2020-13","tags":["x_refsource_MISC","x_transferred","Vendor Advisory","advisory"]},{"url":"https://github.com/zammad/zammad/commit/6e56aee25439b7a3211a6704a9d60453ad623ae4","tags":["x_refsource_MISC","x_transferred","Patch","Third Party Advisory","fix"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2020-14213"},{"url":"https://github.com/advisories/GHSA-3gvm-q49c-6hjq"}],"sources":{"cve":[{"id":"CVE-2020-14213","description":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).","status":"published","published":"2020-06-16T22:22:14Z","modified":"2024-08-04T12:39:36.203Z","updated_at":"2026-11-02T14:35:46.476719Z"}],"euvd":[{"id":"EUVD-2020-6366","description":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).","status":"published","published":"2020-06-16T22:22:14Z","modified":"2024-08-04T12:39:36Z","updated_at":"2026-11-03T03:07:35.099081Z"}],"ghsa":[{"id":"GHSA-3gvm-q49c-6hjq","title":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e...","description":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).","status":"published","published":"2022-05-24T17:20:46Z","modified":"2023-01-29T05:02:53Z","updated_at":"2026-11-02T14:45:11.88268Z"}],"nvd":[{"id":"CVE-2020-14213","description":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).","status":"published","published":"2020-06-16T23:15:11.173Z","modified":"2026-06-17T02:54:23.94Z","cvss":[{"version":"3.1","score":5.4,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":5.5,"vector":"AV:N/AC:L/Au:S/C:P/I:P/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T14:06:07.249892Z"}],"osv":[{"id":"CVE-2020-14213","description":"In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).","status":"published","published":"2020-06-16T23:15:11.173Z","modified":"2026-10-20T10:51:49.313940892Z","cvss":[{"version":"3.1","score":5.4,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T15:44:14.418339Z"}]}}