{"id":"CVE-2020-1777","aliases":["EUVD-2020-12603","GHSA-vcjf-j3r2-f6pp"],"status":"published","title":"Agent names disclosed in chat feature","description":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","severity":{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-10","score":0.00901,"percentile":0.60007,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200"],"published":"2020-10-15T18:52:13Z","modified":"2026-06-17T03:02:23Z","products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-15/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2020-1777"},{"url":"https://github.com/advisories/GHSA-vcjf-j3r2-f6pp"}],"sources":{"cve":[{"id":"CVE-2020-1777","title":"Agent names disclosed in chat feature","description":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","status":"published","published":"2020-10-15T18:52:13.636Z","modified":"2024-09-17T01:16:05.69Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:35:56.638833Z"}],"euvd":[{"id":"EUVD-2020-12603","description":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","status":"published","published":"2020-10-15T18:52:13Z","modified":"2024-09-17T01:16:05Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N","level":"medium"}],"updated_at":"2026-11-03T00:28:51.310992Z"}],"ghsa":[{"id":"GHSA-vcjf-j3r2-f6pp","title":"Agent names that participates in a chat conversation are revealed in certain parts of the...","description":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","status":"published","published":"2022-05-24T17:30:44Z","modified":"2023-01-29T05:04:07Z","cwes":["CWE-200"],"updated_at":"2026-11-02T14:45:28.958037Z"}],"nvd":[{"id":"CVE-2020-1777","description":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","status":"published","published":"2020-10-15T19:15:13.003Z","modified":"2026-06-17T03:02:23.027Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":5,"vector":"AV:N/AC:L/Au:N/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:06:19.351389Z"}]}}