{"id":"CVE-2020-1779","aliases":["EUVD-2020-12605","GHSA-9hpv-r424-hr95","UBUNTU-CVE-2020-1779"],"status":"published","title":"Dynamic templates reveal sensitive data when OTRS tags are used","description":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.","severity":{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-10","score":0.01017,"percentile":0.63595,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200"],"published":"2021-02-08T10:55:18Z","modified":"2026-06-17T03:02:23Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]}],"products":[{"vendor":"otrs","product":"ticket_forms"},{"vendor":"otrs ag","product":"otrsticketforms"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-17/","tags":["x_refsource_CONFIRM","x_transferred","Broken Link","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2020-1779"},{"url":"https://github.com/advisories/GHSA-9hpv-r424-hr95"},{"url":"https://ubuntu.com/security/CVE-2020-1779","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2020-1779","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2020-1779","title":"Dynamic templates reveal sensitive data when OTRS tags are used","description":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.","status":"published","published":"2021-02-08T10:55:18.477Z","modified":"2024-09-16T17:15:28.699Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:35:56.213477Z"}],"euvd":[{"id":"EUVD-2020-12605","description":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.","status":"published","published":"2021-02-08T10:55:18Z","modified":"2024-09-16T17:15:28Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-03T00:55:43.899381Z"}],"ghsa":[{"id":"GHSA-9hpv-r424-hr95","title":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked...","description":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.","status":"published","published":"2022-05-24T17:41:16Z","modified":"2023-01-29T05:05:16Z","cwes":["CWE-200"],"updated_at":"2026-11-02T14:45:45.423268Z"}],"nvd":[{"id":"CVE-2020-1779","description":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.","status":"published","published":"2021-02-08T11:15:13.427Z","modified":"2026-06-17T03:02:23.253Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:06:34.188486Z"}],"osv":[{"id":"UBUNTU-CVE-2020-1779","description":"When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.","status":"published","published":"2021-02-08T11:15:00Z","modified":"2025-10-24T04:48:15Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N","level":"medium"},{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:23.344108Z"}]}}