{"id":"CVE-2021-21435","aliases":["EUVD-2021-8709","GHSA-mx9p-p4m9-xg4c","UBUNTU-CVE-2021-21435"],"status":"published","title":"Information exposure in PDF export","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","severity":{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-11","score":0.01289,"percentile":0.70587,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200"],"published":"2021-02-08T10:55:19Z","modified":"2026-06-17T03:35:34Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2021-02/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2021-21435"},{"url":"https://github.com/advisories/GHSA-mx9p-p4m9-xg4c"},{"url":"https://ubuntu.com/security/CVE-2021-21435","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2021-21435","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2021-21435","title":"Information exposure in PDF export","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","status":"published","published":"2021-02-08T10:55:19.651Z","modified":"2024-09-16T22:35:33.885Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:33:00.488332Z"}],"euvd":[{"id":"EUVD-2021-8709","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","status":"published","published":"2021-02-08T10:55:19Z","modified":"2024-09-16T22:35:33Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-03T00:55:01.59966Z"}],"ghsa":[{"id":"GHSA-mx9p-p4m9-xg4c","title":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF)...","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","status":"published","published":"2022-05-24T17:41:18Z","modified":"2023-01-29T05:05:16Z","cwes":["CWE-200"],"updated_at":"2026-11-02T14:45:45.423268Z"}],"nvd":[{"id":"CVE-2021-21435","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","status":"published","published":"2021-02-08T11:15:14.177Z","modified":"2026-06-17T03:35:34.247Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4.3,"vector":"AV:N/AC:M/Au:N/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:06:49.660551Z"}],"osv":[{"id":"UBUNTU-CVE-2021-21435","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","status":"published","published":"2021-02-08T11:15:00Z","modified":"2025-10-24T04:50:07Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium"},{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:26.29421Z"}]}}