{"id":"CVE-2021-21438","aliases":["EUVD-2021-8712","GHSA-vxww-8wxj-j946"],"status":"published","title":"FAQ articles are shown to users without permission","description":"Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.","severity":{"version":"3.1","score":3.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","level":"low","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00634,"percentile":0.50902,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-264","CWE-276"],"published":"2021-03-22T08:50:17Z","modified":"2026-06-17T03:35:34Z","products":[{"vendor":"otrs","product":"faq"},{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"faq"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2021-08/","tags":["x_refsource_MISC","x_transferred","Vendor Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2021-21438"},{"url":"https://github.com/advisories/GHSA-vxww-8wxj-j946"}],"sources":{"cve":[{"id":"CVE-2021-21438","title":"FAQ articles are shown to users without permission","description":"Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.","status":"published","published":"2021-03-22T08:50:17.683Z","modified":"2024-09-17T01:46:15.159Z","cvss":[{"version":"3.1","score":3.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","level":"low","assessor":"cna"}],"cwes":["CWE-264"],"updated_at":"2026-11-02T14:33:00.137099Z"}],"euvd":[{"id":"EUVD-2021-8712","description":"Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.","status":"published","published":"2021-03-22T08:50:17Z","modified":"2024-09-17T01:46:15Z","cvss":[{"version":"3.1","score":3.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","level":"low"}],"updated_at":"2026-11-03T00:28:46.561775Z"}],"ghsa":[{"id":"GHSA-vxww-8wxj-j946","title":"Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This...","description":"Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.","status":"published","published":"2022-05-24T17:44:59Z","modified":"2023-01-29T05:06:56Z","cwes":["CWE-276"],"updated_at":"2026-11-02T14:46:07.317218Z"}],"nvd":[{"id":"CVE-2021-21438","description":"Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.","status":"published","published":"2021-03-22T09:15:13.437Z","modified":"2026-06-17T03:35:34.573Z","cvss":[{"version":"3.1","score":3.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","level":"low","assessor":"secondary"},{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-264","CWE-276"],"updated_at":"2026-11-02T14:06:50.805771Z"}]}}