{"id":"CVE-2021-28023","aliases":["EUVD-2021-14741","GHSA-qpwx-f5jx-qhf4"],"status":"published","title":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0...","description":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.","severity":{"version":"3.1","score":9.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H","level":"critical","assessor":"primary","from":"nvd"},"epss":{"day":"2026-11-09","score":0.01354,"percentile":0.71788,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-434"],"published":"2021-11-08T14:28:57Z","modified":"2026-06-17T03:45:44Z","products":[{"vendor":"servicetonic","product":"servicetonic"}],"references":[{"url":"https://www.servicetonic.com/","tags":["x_refsource_MISC","x_transferred","Product"]},{"url":"https://www.srlabs.de/bites/chaining-three-zero-day-exploits-in-itsm-software-servicetonic-for-remote-code-execution","tags":["x_refsource_MISC","x_transferred","Exploit","Third Party Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2021-28023"},{"url":"https://github.com/advisories/GHSA-qpwx-f5jx-qhf4"}],"sources":{"cve":[{"id":"CVE-2021-28023","description":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.","status":"published","published":"2021-11-08T14:28:57Z","modified":"2024-08-03T21:33:17.058Z","updated_at":"2026-11-02T14:33:08.811269Z"}],"euvd":[{"id":"EUVD-2021-14741","description":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.","status":"published","published":"2021-11-08T14:28:57Z","modified":"2024-08-03T21:33:17Z","updated_at":"2026-11-03T03:24:47.80549Z"}],"ghsa":[{"id":"GHSA-qpwx-f5jx-qhf4","title":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0...","description":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.","status":"published","published":"2022-05-24T19:20:02Z","modified":"2023-01-30T05:03:45Z","cwes":["CWE-434"],"updated_at":"2026-11-02T14:46:54.242582Z"}],"nvd":[{"id":"CVE-2021-28023","description":"Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version \u003c 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.","status":"published","published":"2021-11-08T15:15:07.843Z","modified":"2026-06-17T03:45:44.003Z","cvss":[{"version":"3.1","score":9.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H","level":"critical","assessor":"primary"},{"version":"2.0","score":7.5,"vector":"AV:N/AC:L/Au:N/C:P/I:P/A:P","level":"high","assessor":"primary"}],"cwes":["CWE-434"],"updated_at":"2026-11-02T14:07:00.984108Z"}]}}