{"id":"CVE-2021-36096","aliases":["EUVD-2021-22728","GHSA-cc6f-j84g-6gmr","UBUNTU-CVE-2021-36096"],"status":"published","title":"Support Bundle includes S/Mime and PGP secret or PIN","description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","severity":{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-10","score":0.00449,"percentile":0.39312,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200","CWE-312"],"published":"2021-09-06T14:50:11Z","modified":"2026-06-17T03:58:22Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"((otrs)) community edition"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2021-10/","tags":["x_refsource_CONFIRM","x_transferred","Vendor Advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2021-36096"},{"url":"https://github.com/advisories/GHSA-cc6f-j84g-6gmr"},{"url":"https://ubuntu.com/security/CVE-2021-36096","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2021-36096","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2021-36096","title":"Support Bundle includes S/Mime and PGP secret or PIN","description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","status":"published","published":"2021-09-06T14:50:11.706Z","modified":"2024-09-16T18:34:20.846Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:33:05.989686Z"}],"euvd":[{"id":"EUVD-2021-22728","description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","status":"published","published":"2021-09-06T14:50:11Z","modified":"2024-09-16T18:34:20Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium"}],"updated_at":"2026-11-03T00:55:31.571078Z"}],"ghsa":[{"id":"GHSA-cc6f-j84g-6gmr","title":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden...","description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","status":"published","published":"2022-05-24T19:13:03Z","modified":"2023-01-30T05:01:51Z","cwes":["CWE-312"],"updated_at":"2026-11-02T14:46:30.304291Z"}],"nvd":[{"id":"CVE-2021-36096","description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","status":"published","published":"2021-09-06T15:15:07.203Z","modified":"2026-06-17T03:58:22.35Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary"},{"version":"2.0","score":4,"vector":"AV:N/AC:L/Au:S/C:P/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200","CWE-312"],"updated_at":"2026-11-02T14:06:58.05696Z"}],"osv":[{"id":"UBUNTU-CVE-2021-36096","description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","status":"published","published":"2021-09-06T15:15:00Z","modified":"2025-10-24T04:50:26Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium"},{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T15:54:27.870979Z"}]}}