{"id":"CVE-2023-38058","aliases":["EUVD-2023-41884","GHSA-q58q-5fj7-r8px","UBUNTU-CVE-2023-38058"],"status":"published","title":"Tickets can be moved without permissions","description":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as agent authenticated attacker to  to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.","severity":{"version":"3.1","score":4.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00376,"percentile":0.3204,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-269","CWE-863"],"published":"2023-07-24T08:28:03Z","modified":"2026-10-17T12:56:25Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]},{"source":"osv","ecosystem":"Ubuntu:24.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.3-1","6.5.4-1","6.5.5-1","6.5.6-1"]},{"source":"osv","ecosystem":"Ubuntu:25.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.14-1","6.5.15-2"]},{"source":"osv","ecosystem":"Ubuntu:26.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.18-1","6.5.20-1","6.5.21-1","6.5.22-1","6.5.23-1"]},{"source":"osv","ecosystem":"Ubuntu:26.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.15-2","6.5.18-1"]}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2023-07/","tags":["x_transferred","Vendor Advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2023-38058"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2023-07"},{"url":"https://github.com/advisories/GHSA-q58q-5fj7-r8px"},{"url":"https://ubuntu.com/security/CVE-2023-38058","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2023-38058","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2023-38058","title":"Tickets can be moved without permissions","description":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as agent authenticated attacker to  to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n","status":"published","published":"2023-07-24T08:28:03.242Z","modified":"2024-10-17T13:03:11.116Z","cvss":[{"version":"3.1","score":4.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-269"],"updated_at":"2026-11-02T14:35:30.116696Z"}],"euvd":[{"id":"EUVD-2023-41884","description":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as agent authenticated attacker to  to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n","status":"published","published":"2023-07-24T08:28:03Z","modified":"2024-10-17T13:03:11Z","cvss":[{"version":"3.1","score":4.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N","level":"medium"}],"updated_at":"2026-11-03T00:27:34.865484Z"}],"ghsa":[{"id":"GHSA-q58q-5fj7-r8px","title":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as...","description":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as agent authenticated attacker to  to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n","status":"published","published":"2023-07-24T09:30:21Z","modified":"2024-04-04T06:19:37Z","cvss":[{"version":"3.1","score":4.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N","level":"medium"}],"cwes":["CWE-269","CWE-863"],"updated_at":"2026-11-02T14:56:40.949889Z"}],"nvd":[{"id":"CVE-2023-38058","description":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as agent authenticated attacker to  to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n","status":"published","published":"2023-07-24T09:15:10.003Z","modified":"2026-06-17T06:09:20.23Z","cvss":[{"version":"3.1","score":4.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-269","CWE-863"],"updated_at":"2026-11-02T14:08:18.687088Z"}],"osv":[{"id":"UBUNTU-CVE-2023-38058","description":"An improper privilege check in the OTRS ticket move action in the agent interface allows   any as agent authenticated attacker to  to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.","status":"published","published":"2023-07-24T09:15:00Z","modified":"2026-10-17T12:56:25.481479065Z","cvss":[{"version":"3.1","score":4.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N","level":"medium"},{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T16:54:21.882004Z"}]}}