{"id":"CVE-2023-38059","aliases":["EUVD-2023-41885","GHSA-6gr4-x7gv-xwjp","UBUNTU-CVE-2023-38059"],"status":"published","title":"External pictures can be loaded even if not allowed by configuration","description":"The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.","severity":{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00549,"percentile":0.46471,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200"],"published":"2023-10-16T08:10:44Z","modified":"2026-10-17T12:57:20Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]},{"source":"osv","ecosystem":"Ubuntu:24.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.3-1","6.5.4-1","6.5.5-1","6.5.6-1"]},{"source":"osv","ecosystem":"Ubuntu:25.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.14-1","6.5.15-2"]},{"source":"osv","ecosystem":"Ubuntu:26.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.18-1","6.5.20-1","6.5.21-1","6.5.22-1","6.5.23-1"]},{"source":"osv","ecosystem":"Ubuntu:26.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.15-2","6.5.18-1"]}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"((otrs)) community edition"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2023-08/","tags":["x_transferred","Vendor Advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2023-38059"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2023-08"},{"url":"https://github.com/advisories/GHSA-6gr4-x7gv-xwjp"},{"url":"https://ubuntu.com/security/CVE-2023-38059","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2023-38059","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2023-38059","title":"External pictures can be loaded even if not allowed by configuration","description":"The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n","status":"published","published":"2023-10-16T08:10:44.014Z","modified":"2024-09-16T16:56:26.63Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:35:29.772612Z"}],"euvd":[{"id":"EUVD-2023-41885","description":"The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n","status":"published","published":"2023-10-16T08:10:44Z","modified":"2024-09-16T16:56:26Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"updated_at":"2026-11-03T00:55:46.745399Z"}],"ghsa":[{"id":"GHSA-6gr4-x7gv-xwjp","title":"The loading of external images is not blocked, even if configured, if the attacker uses protocol...","description":"The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n","status":"published","published":"2023-10-16T09:30:18Z","modified":"2024-04-04T08:39:44Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:57:00.19255Z"}],"nvd":[{"id":"CVE-2023-38059","description":"The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n","status":"published","published":"2023-10-16T09:15:10.243Z","modified":"2026-06-17T06:09:20.37Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T14:08:37.83429Z"}],"osv":[{"id":"UBUNTU-CVE-2023-38059","description":"The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.","status":"published","published":"2023-10-16T09:15:00Z","modified":"2026-10-17T12:57:20.340138226Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium"},{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T16:54:21.882004Z"}]}}