{"id":"CVE-2024-12171","aliases":["EUVD-2024-50646","GHSA-jhpr-33p5-gg35"],"status":"published","title":"ELEX WordPress HelpDesk \u0026 Customer Ticketing System \u003c= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.","severity":{"version":"3.1","score":8.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00516,"percentile":0.44425,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-862"],"published":"2025-02-01T03:21:13Z","modified":"2026-06-17T06:59:10Z","products":[{"vendor":"elextensions","product":"elex wordpress helpdesk \u0026 customer ticketing system"},{"vendor":"elula","product":"wsdesk"}],"references":[{"url":"https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve","tags":["Third Party Advisory"]},{"url":"https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php","tags":["Patch"]},{"url":"https://plugins.trac.wordpress.org/changeset?sfp_email=\u0026sfph_mail=\u0026reponame=\u0026old=3213791%40elex-helpdesk-customer-support-ticket-system\u0026new=3213791%40elex-helpdesk-customer-support-ticket-system\u0026sfp_email=\u0026sfph_mail=","tags":["Patch"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-12171"},{"url":"https://github.com/advisories/GHSA-jhpr-33p5-gg35"}],"sources":{"cve":[{"id":"CVE-2024-12171","title":"ELEX WordPress HelpDesk \u0026 Customer Ticketing System \u003c= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.","status":"published","published":"2025-02-01T03:21:13.218Z","modified":"2026-04-08T17:23:37.349Z","cvss":[{"version":"3.1","score":8.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"cna"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T14:34:12.287582Z"}],"euvd":[{"id":"EUVD-2024-50646","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.","status":"published","published":"2025-02-01T03:21:13Z","modified":"2026-04-08T17:23:37Z","cvss":[{"version":"3.1","score":8.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"updated_at":"2026-11-02T19:24:40.44402Z"}],"ghsa":[{"id":"GHSA-jhpr-33p5-gg35","title":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to...","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.","status":"published","published":"2025-02-01T06:31:00Z","modified":"2025-02-01T06:31:01Z","cvss":[{"version":"3.1","score":8.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T14:59:44.949252Z"}],"nvd":[{"id":"CVE-2024-12171","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.","status":"published","published":"2025-02-01T04:15:30.303Z","modified":"2026-06-17T06:59:10.48Z","cvss":[{"version":"3.1","score":8.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"secondary"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T14:10:43.581383Z"}]}}