{"id":"CVE-2024-23792","aliases":["EUVD-2024-21245","GHSA-4h85-vpxq-834q","UBUNTU-CVE-2024-23792"],"status":"published","title":"Insufficient access control","description":"When adding attachments to ticket comments, \nanother user can add attachments as well impersonating the orginal user. The attack requires a \nlogged-in other user to know the UUID. While the legitimate user \ncompletes the comment, the malicious user can add more files to the \ncomment.\n\nThis issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.","severity":{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-10","score":0.00345,"percentile":0.28347,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-287"],"published":"2024-01-29T09:20:06Z","modified":"2026-10-17T12:56:31Z","affected":[{"source":"osv","ecosystem":"Ubuntu:16.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["4.0.10-1","5.0.1-1","5.0.1-2","5.0.2-1","5.0.3-1","5.0.5-1","5.0.6-1","5.0.7-1"]},{"source":"osv","ecosystem":"Ubuntu:18.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["5.0.23-1","5.0.24-1","6.0.1-1","6.0.2-1","6.0.3-1","6.0.4-1","6.0.5-1"]},{"source":"osv","ecosystem":"Ubuntu:20.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.20-1","6.0.23-2","6.0.24-1","6.0.25-1","6.0.25-2","6.0.25-3","6.0.26-1"]},{"source":"osv","ecosystem":"Ubuntu:22.04:LTS","package":"otrs2","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.0.32-6","6.1.2-1","6.2.1-1","6.2.2-2"]},{"source":"osv","ecosystem":"Ubuntu:24.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.3-1","6.5.4-1","6.5.5-1","6.5.6-1"]},{"source":"osv","ecosystem":"Ubuntu:25.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.14-1","6.5.15-2"]},{"source":"osv","ecosystem":"Ubuntu:26.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.18-1","6.5.20-1","6.5.21-1","6.5.22-1","6.5.23-1"]},{"source":"osv","ecosystem":"Ubuntu:26.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.15-2","6.5.18-1"]}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-03/","tags":["vendor-advisory","x_transferred","Vendor Advisory","report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-23792"},{"url":"https://github.com/advisories/GHSA-4h85-vpxq-834q"},{"url":"https://ubuntu.com/security/CVE-2024-23792","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2024-23792","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2024-23792","title":"Insufficient access control","description":"When adding attachments to ticket comments, \nanother user can add attachments as well impersonating the orginal user. The attack requires a \nlogged-in other user to know the UUID. While the legitimate user \ncompletes the comment, the malicious user can add more files to the \ncomment.\n\nThis issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.\n\n","status":"published","published":"2024-01-29T09:20:06.829Z","modified":"2024-11-12T21:47:04.433Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-287"],"updated_at":"2026-11-02T14:34:05.444281Z"}],"euvd":[{"id":"EUVD-2024-21245","description":"When adding attachments to ticket comments, \nanother user can add attachments as well impersonating the orginal user. The attack requires a \nlogged-in other user to know the UUID. While the legitimate user \ncompletes the comment, the malicious user can add more files to the \ncomment.\n\nThis issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.\n\n","status":"published","published":"2024-01-29T09:20:06Z","modified":"2024-11-12T21:47:04Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium"}],"updated_at":"2026-11-03T00:05:03.05351Z"}],"ghsa":[{"id":"GHSA-4h85-vpxq-834q","title":"When adding attachments to ticket comments, \nanother user can add attachments as well...","description":"When adding attachments to ticket comments, \nanother user can add attachments as well impersonating the orginal user. The attack requires a \nlogged-in other user to know the UUID. While the legitimate user \ncompletes the comment, the malicious user can add more files to the \ncomment.\n\nThis issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.\n\n","status":"published","published":"2024-01-29T12:30:20Z","modified":"2024-01-29T12:30:21Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium"}],"cwes":["CWE-287"],"updated_at":"2026-11-02T14:55:30.137349Z"}],"nvd":[{"id":"CVE-2024-23792","description":"When adding attachments to ticket comments, \nanother user can add attachments as well impersonating the orginal user. The attack requires a \nlogged-in other user to know the UUID. While the legitimate user \ncompletes the comment, the malicious user can add more files to the \ncomment.\n\nThis issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.\n\n","status":"published","published":"2024-01-29T10:15:08.683Z","modified":"2026-06-17T07:13:36.677Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-287"],"updated_at":"2026-11-02T14:09:32.147098Z"}],"osv":[{"id":"UBUNTU-CVE-2024-23792","description":"When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.","status":"published","published":"2024-01-29T10:15:00Z","modified":"2026-10-17T12:56:31.378989714Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium"},{"version":"3.1","score":6.5,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N","level":"medium"}],"updated_at":"2026-11-02T16:54:42.68848Z"}]}}