{"id":"CVE-2024-23794","aliases":["EUVD-2024-21247","GHSA-295x-34p8-7q26"],"status":"published","title":"Agents are able to lock the ticket without the \"Owner\" permission","description":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x","severity":{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-11","score":0.0027,"percentile":0.19381,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-266"],"published":"2024-07-15T07:14:09Z","modified":"2026-06-17T07:13:36Z","products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-06/","tags":["x_transferred","Vendor Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-23794"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-06"},{"url":"https://github.com/advisories/GHSA-295x-34p8-7q26"}],"sources":{"cve":[{"id":"CVE-2024-23794","title":"Agents are able to lock the ticket without the \"Owner\" permission","description":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T07:14:09.557Z","modified":"2024-08-01T23:13:07.432Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-266"],"updated_at":"2026-11-02T14:34:05.444281Z"}],"euvd":[{"id":"EUVD-2024-21247","description":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T07:14:09Z","modified":"2024-08-01T23:13:07Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium"}],"updated_at":"2026-11-03T03:50:28.835632Z"}],"ghsa":[{"id":"GHSA-295x-34p8-7q26","title":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can...","description":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T09:36:24Z","modified":"2024-07-15T09:36:24Z","cvss":[{"version":"3.1","score":10,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H","level":"critical"}],"cwes":["CWE-266"],"updated_at":"2026-11-02T14:57:41.954948Z"}],"nvd":[{"id":"CVE-2024-23794","description":"An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T08:15:02.47Z","modified":"2026-06-17T07:13:36.91Z","cvss":[{"version":"3.1","score":5.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":7.5,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H","level":"high","assessor":"primary"}],"cwes":["CWE-266"],"updated_at":"2026-11-02T14:10:12.994089Z"}]}}