{"id":"CVE-2024-43443","aliases":["EUVD-2024-40280","GHSA-79g4-f35r-g3f6","UBUNTU-CVE-2024-43443"],"status":"published","title":"Stored XSS in process management","description":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","severity":{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-11","score":0.00355,"percentile":0.29608,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-790"],"published":"2024-08-26T08:42:55Z","modified":"2026-10-17T12:56:38Z","affected":[{"source":"osv","ecosystem":"Ubuntu:24.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.3-1","6.5.4-1","6.5.5-1","6.5.6-1"]},{"source":"osv","ecosystem":"Ubuntu:25.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.14-1","6.5.15-2"]},{"source":"osv","ecosystem":"Ubuntu:26.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.18-1","6.5.20-1","6.5.21-1","6.5.22-1","6.5.23-1"]},{"source":"osv","ecosystem":"Ubuntu:26.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.15-2","6.5.18-1"]}],"products":[{"vendor":"otrs ag","product":"((otrs)) community edition"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-11/","tags":["report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-43443"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-11"},{"url":"https://github.com/advisories/GHSA-79g4-f35r-g3f6"},{"url":"https://ubuntu.com/security/CVE-2024-43443","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2024-43443","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2024-43443","title":"Stored XSS in process management","description":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T08:42:55.095Z","modified":"2024-08-26T14:55:57.618Z","cvss":[{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-790"],"updated_at":"2026-11-02T14:33:58.839967Z"}],"euvd":[{"id":"EUVD-2024-40280","description":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T08:42:55Z","modified":"2024-08-26T14:55:57Z","cvss":[{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N","level":"medium"}],"updated_at":"2026-11-03T00:56:11.81667Z"}],"ghsa":[{"id":"GHSA-79g4-f35r-g3f6","title":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting...","description":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T09:30:44Z","modified":"2024-08-26T09:30:45Z","cvss":[{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N","level":"medium"}],"cwes":["CWE-790"],"updated_at":"2026-11-02T14:58:04.012722Z"}],"nvd":[{"id":"CVE-2024-43443","description":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T09:15:04.573Z","modified":"2026-06-17T07:51:03.35Z","cvss":[{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N","level":"medium","assessor":"secondary"}],"cwes":["CWE-790"],"updated_at":"2026-11-02T14:10:21.771404Z"}],"osv":[{"id":"UBUNTU-CVE-2024-43443","description":"Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects:   *  OTRS from 7.0.X through 7.0.50   *  OTRS 8.0.X   *  OTRS 2023.X   *  OTRS from 2024.X through 2024.5.X   *  ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T09:15:00Z","modified":"2026-10-17T12:56:38.62835659Z","cvss":[{"version":"3.1","score":4.9,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N","level":"medium"}],"updated_at":"2026-11-02T16:54:58.679387Z"}]}}