{"id":"CVE-2024-43444","aliases":["EUVD-2024-40281","GHSA-m8cw-854g-5gvm","UBUNTU-CVE-2024-43444"],"status":"published","title":"Passwords are written to Admin Log Module","description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.\n\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","severity":{"version":"3.1","score":8.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N","level":"high","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00376,"percentile":0.32073,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-532"],"published":"2024-08-26T08:42:58Z","modified":"2026-10-17T12:57:24Z","affected":[{"source":"osv","ecosystem":"Ubuntu:24.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.3-1","6.5.4-1","6.5.5-1","6.5.6-1"]},{"source":"osv","ecosystem":"Ubuntu:25.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.14-1","6.5.15-2"]},{"source":"osv","ecosystem":"Ubuntu:26.10","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.18-1","6.5.20-1","6.5.21-1","6.5.22-1","6.5.23-1"]},{"source":"osv","ecosystem":"Ubuntu:26.04:LTS","package":"znuny","ranges":[{"type":"ECOSYSTEM","events":[{"introduced":"0"}]}],"versions":["6.5.15-2","6.5.18-1"]}],"products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"((otrs)) community edition"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-12/","tags":["report"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-43444"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-12"},{"url":"https://github.com/advisories/GHSA-m8cw-854g-5gvm"},{"url":"https://ubuntu.com/security/CVE-2024-43444","tags":["report"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2024-43444","tags":["report"]}],"sources":{"cve":[{"id":"CVE-2024-43444","title":"Passwords are written to Admin Log Module","description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.\n\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T08:42:58.796Z","modified":"2024-08-29T07:36:13.555Z","cvss":[{"version":"3.1","score":8.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N","level":"high","assessor":"cna"}],"cwes":["CWE-532"],"updated_at":"2026-11-02T14:33:58.839967Z"}],"euvd":[{"id":"EUVD-2024-40281","description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.\n\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T08:42:58Z","modified":"2024-08-29T07:36:13Z","cvss":[{"version":"3.1","score":8.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N","level":"high"}],"updated_at":"2026-11-03T00:56:08.302583Z"}],"ghsa":[{"id":"GHSA-m8cw-854g-5gvm","title":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if...","description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.\n\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T09:30:44Z","modified":"2024-08-26T09:30:45Z","cvss":[{"version":"3.1","score":8.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N","level":"high"}],"cwes":["CWE-532"],"updated_at":"2026-11-02T14:58:04.012722Z"}],"nvd":[{"id":"CVE-2024-43444","description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.\n\nThis issue affects: \n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T09:15:04.76Z","modified":"2026-06-17T07:51:03.45Z","cvss":[{"version":"3.1","score":8.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N","level":"high","assessor":"secondary"}],"cwes":["CWE-532"],"updated_at":"2026-11-02T14:10:21.771404Z"}],"osv":[{"id":"UBUNTU-CVE-2024-43444","description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects:   *  OTRS from 7.0.X through 7.0.50   *  OTRS 8.0.X   *  OTRS 2023.X   *  OTRS from 2024.X through 2024.5.X   *  ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected","status":"published","published":"2024-08-26T09:15:00Z","modified":"2026-10-17T12:57:24.142002991Z","cvss":[{"version":"3.1","score":8.2,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N","level":"high"}],"updated_at":"2026-11-02T16:54:58.679387Z"}]}}