{"id":"CVE-2024-6540","aliases":["EUVD-2024-47615","GHSA-4h57-3gmx-g682"],"status":"published","title":"Information exlosure in external interface","description":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x","severity":{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-08","score":0.00385,"percentile":0.32801,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-790"],"published":"2024-07-15T07:13:49Z","modified":"2026-06-17T08:18:12Z","products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-07/","tags":["x_transferred","Vendor Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-6540"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-07"},{"url":"https://github.com/advisories/GHSA-4h57-3gmx-g682"}],"sources":{"cve":[{"id":"CVE-2024-6540","title":"Information exlosure in external interface","description":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T07:13:49.918Z","modified":"2024-08-01T21:41:03.955Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-790"],"updated_at":"2026-11-02T14:34:11.305983Z"}],"euvd":[{"id":"EUVD-2024-47615","description":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T07:13:49Z","modified":"2024-08-01T21:41:03Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-03T03:50:32.736279Z"}],"ghsa":[{"id":"GHSA-4h57-3gmx-g682","title":"Improper filtering of fields when using the export function in the ticket overview of the...","description":"Improper filtering of fields when using the export function in the ticket overview of the external interface could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T09:36:24Z","modified":"2024-07-15T09:36:25Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"cwes":["CWE-790"],"updated_at":"2026-11-02T14:57:41.954948Z"}],"nvd":[{"id":"CVE-2024-6540","description":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x\n\n","status":"published","published":"2024-07-15T08:15:02.743Z","modified":"2026-06-17T08:18:12.797Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"secondary"},{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N","level":"medium","assessor":"primary"}],"cwes":["CWE-790"],"updated_at":"2026-11-02T14:10:12.994089Z"}]}}