{"id":"CVE-2025-12023","aliases":["EUVD-2025-198381","GHSA-pmjw-g89g-pfh4"],"status":"published","title":"ELEX WordPress HelpDesk \u0026 Customer Ticketing System \u003c= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.","severity":{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00201,"percentile":0.1013,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-862"],"published":"2025-11-21T05:32:05Z","modified":"2026-10-07T21:10:00Z","products":[{"vendor":"elextensions","product":"elex wordpress helpdesk \u0026 customer ticketing system"},{"vendor":"elula","product":"wsdesk"}],"references":[{"url":"https://www.wordfence.com/threat-intel/vulnerabilities/id/4599b145-cb89-48d4-8581-e1ee7a7bd323?source=cve","tags":["Third Party Advisory"]},{"url":"https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php","tags":["Patch"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2025-12023"},{"url":"https://github.com/advisories/GHSA-pmjw-g89g-pfh4"}],"sources":{"cve":[{"id":"CVE-2025-12023","title":"ELEX WordPress HelpDesk \u0026 Customer Ticketing System \u003c= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.","status":"published","published":"2025-11-21T05:32:05.53Z","modified":"2026-04-08T16:49:36.139Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T14:32:41.743125Z"}],"euvd":[{"id":"EUVD-2025-198381","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.","status":"published","published":"2025-11-21T05:32:05Z","modified":"2026-04-08T16:49:36Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium"}],"updated_at":"2026-11-02T19:25:00.855122Z"}],"ghsa":[{"id":"GHSA-pmjw-g89g-pfh4","title":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to...","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.","status":"published","published":"2025-11-21T06:30:50Z","modified":"2025-11-21T06:30:50Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T15:04:54.759819Z"}],"nvd":[{"id":"CVE-2025-12023","description":"The ELEX WordPress HelpDesk \u0026 Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.","status":"published","published":"2025-11-21T06:15:47.72Z","modified":"2026-10-07T21:10:00.2Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","level":"medium","assessor":"secondary"}],"cwes":["CWE-862"],"updated_at":"2026-11-02T14:11:46.009629Z"}]}}