{"id":"CVE-2026-103985","aliases":["EUVD-2026-118381","GHSA-m4hc-rc98-38jc"],"status":"published","title":"FreeScout: a restricted agent can lift their own admin-imposed \"see only assigned conversations\" restriction via profile save","description":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.","severity":{"version":"3.1","score":7.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N","level":"high","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00299,"percentile":0.22949,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-269","CWE-284"],"published":"2026-11-06T17:11:49Z","modified":"2026-11-07T02:48:17Z","products":[{"vendor":"freescout-help-desk","product":"freescout"}],"references":[{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc","tags":["x_refsource_CONFIRM","exploit","advisory"]},{"url":"https://github.com/freescout-help-desk/freescout/commit/83030464eec3c03712ad988b81f069b372c45399","tags":["x_refsource_MISC","fix"]},{"url":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231","tags":["x_refsource_MISC","web"]},{"url":"https://github.com/CVEProject/cvelistV5/tree/main/cves/2026/103xxx/CVE-2026-103985.json","tags":["advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-103985","tags":["advisory"]}],"sources":{"cve":[{"id":"CVE-2026-103985","title":"FreeScout: a restricted agent can lift their own admin-imposed \"see only assigned conversations\" restriction via profile save","description":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.","status":"published","published":"2026-11-06T17:11:49.483Z","modified":"2026-11-06T17:46:55.327Z","cvss":[{"version":"3.1","score":7.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N","level":"high","assessor":"cna"}],"cwes":["CWE-269","CWE-284"],"updated_at":"2026-11-06T18:59:07.714367Z"}],"euvd":[{"id":"EUVD-2026-118381","description":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.","status":"published","published":"2026-11-06T17:11:49Z","modified":"2026-11-06T17:46:55Z","cvss":[{"version":"3.1","score":7.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N","level":"high"}],"updated_at":"2026-11-06T19:05:53.354277Z"}],"nvd":[{"id":"CVE-2026-103985","description":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.","status":"published","published":"2026-11-06T17:17:10.887Z","modified":"2026-11-12T19:13:56.813Z","cvss":[{"version":"3.1","score":7.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N","level":"high","assessor":"secondary"}],"cwes":["CWE-269","CWE-284"],"updated_at":"2026-11-12T21:32:42.795748Z"}],"osv":[{"id":"CVE-2026-103985","title":"FreeScout: a restricted agent can lift their own admin-imposed \"see only assigned conversations\" restriction via profile save","description":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.","status":"published","published":"2026-11-06T17:11:49.483Z","modified":"2026-11-08T02:47:42.654967869Z","cvss":[{"version":"3.1","score":7.1,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N","level":"high"}],"cwes":["CWE-269","CWE-284"],"updated_at":"2026-11-08T03:29:52.421856Z"}]}}