{"id":"CVE-2026-111676","aliases":["EUVD-2026-102967","GHSA-8f6x-fr2m-f6wc"],"status":"published","title":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","severity":{"version":"4.0","score":5.3,"vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-12","score":0.00251,"percentile":0.16603,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-639"],"published":"2026-10-16T17:39:35Z","modified":"2026-10-28T02:30:51Z","products":[{"vendor":"faveosuite","product":"faveo-helpdesk"}],"references":[{"url":"https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor","tags":["third-party-advisory","advisory"]},{"url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374","tags":["technical-description","article"]},{"url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350","tags":["technical-description","article"]},{"url":"https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint","tags":["third-party-advisory","advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-111676","tags":["advisory"]},{"url":"https://github.com/advisories/GHSA-8f6x-fr2m-f6wc"},{"url":"https://github.com/CVEProject/cvelistV5/tree/main/cves/2026/111xxx/CVE-2026-111676.json","tags":["advisory"]},{"url":"https://github.com/faveosuite/faveo-helpdesk","tags":["package"]}],"sources":{"cve":[{"id":"CVE-2026-111676","title":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","status":"published","published":"2026-10-16T17:39:35.96Z","modified":"2026-10-16T21:17:46.687Z","cvss":[{"version":"4.0","score":5.3,"vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N","level":"medium","assessor":"cna"},{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:20:15.34316Z"}],"euvd":[{"id":"EUVD-2026-102967","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","status":"published","published":"2026-10-16T17:39:35Z","modified":"2026-10-16T21:17:46Z","cvss":[{"version":"4.0","score":5.3,"vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N","level":"medium"}],"updated_at":"2026-11-02T17:00:01.37578Z"}],"ghsa":[{"id":"GHSA-8f6x-fr2m-f6wc","title":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows...","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","status":"published","published":"2026-10-16T18:34:49Z","modified":"2026-10-16T18:34:58Z","cvss":[{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium"},{"version":"4.0","score":5.3,"vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X","level":"medium"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T15:13:52.91817Z"}],"nvd":[{"id":"CVE-2026-111676","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","status":"published","published":"2026-10-16T18:17:50.337Z","modified":"2026-10-16T22:17:22.273Z","cvss":[{"version":"4.0","score":5.3,"vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X","level":"medium","assessor":"secondary"},{"version":"3.1","score":4.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"secondary"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:13:00.123071Z"}],"osv":[{"id":"CVE-2026-111676","title":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","description":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","status":"published","published":"2026-10-16T17:39:35.96Z","modified":"2026-10-28T02:30:51.919068369Z","cvss":[{"version":"4.0","score":5.3,"vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N","level":"medium"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T15:44:55.938017Z"}]}}