{"id":"CVE-2026-14197","aliases":["EUVD-2026-51722","GHSA-vprj-v253-jvjv"],"status":"published","title":"Fluent Support \u003c 2.3.1 - Agent+ Arbitrary Ticket Customer Reassignment via IDOR","description":"The Fluent Support  WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.","severity":{"version":"3.1","score":3.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N","level":"low","assessor":"adp","from":"cve"},"epss":{"day":"2026-11-10","score":0.00255,"percentile":0.17183,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-639"],"published":"2026-08-01T06:00:08Z","modified":"2026-08-26T16:31:36Z","products":[{"vendor":"shahjahan jewel","product":"fluent support"},{"vendor":"unknown","product":"fluent support"}],"references":[{"url":"https://wpscan.com/vulnerability/cd488221-6efd-42a0-badc-315c60ec0b99/","tags":["exploit","vdb-entry","technical-description"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-14197"},{"url":"https://wpscan.com/vulnerability/cd488221-6efd-42a0-badc-315c60ec0b99"},{"url":"https://github.com/advisories/GHSA-vprj-v253-jvjv"}],"sources":{"cve":[{"id":"CVE-2026-14197","title":"Fluent Support \u003c 2.3.1 - Agent+ Arbitrary Ticket Customer Reassignment via IDOR","description":"The Fluent Support  WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.","status":"published","published":"2026-08-01T06:00:08.528Z","modified":"2026-08-05T16:20:06.367Z","cvss":[{"version":"3.1","score":3.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N","level":"low","assessor":"adp"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T13:38:43.260938Z"}],"euvd":[{"id":"EUVD-2026-51722","description":"The Fluent Support  WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.","status":"published","published":"2026-08-01T06:00:08Z","modified":"2026-08-05T16:20:06Z","cvss":[{"version":"3.1","score":3.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N","level":"low"}],"updated_at":"2026-11-02T18:02:09.87889Z"}],"ghsa":[{"id":"GHSA-vprj-v253-jvjv","title":"The Fluent Support  WordPress plugin before 2.3.1 does not perform a per-ticket access check...","description":"The Fluent Support  WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.","status":"published","published":"2026-08-01T09:30:23Z","modified":"2026-08-05T18:31:27Z","cvss":[{"version":"3.1","score":3.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N","level":"low"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T15:10:07.328501Z"}],"nvd":[{"id":"CVE-2026-14197","description":"The Fluent Support  WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.","status":"published","published":"2026-08-01T07:16:29.883Z","modified":"2026-08-26T16:31:36.75Z","cvss":[{"version":"3.1","score":3.8,"vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N","level":"low","assessor":"secondary"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:12:34.290716Z"}]}}