{"id":"CVE-2026-39384","aliases":["EUVD-2026-19740","GHSA-j6v9-22vq-53vh"],"status":"published","title":"FreeScout Customer Merge Cross-Mailbox Authorization Bypass","description":"FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.","severity":{"version":"3.1","score":7.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L","level":"high","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-10","score":0.00244,"percentile":0.15735,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-639"],"published":"2026-04-07T16:05:16Z","modified":"2026-10-28T02:30:46Z","products":[{"vendor":"freescout","product":"freescout"},{"vendor":"freescout-help-desk","product":"freescout"}],"references":[{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-22vq-53vh","tags":["x_refsource_CONFIRM","exploit","Exploit","Vendor Advisory","advisory"]},{"url":"https://github.com/freescout-help-desk/freescout/commit/b395a1179117af5e2df704c6bad71feeb301b4ce","tags":["x_refsource_MISC","Patch","fix"]},{"url":"https://github.com/CVEProject/cvelistV5/tree/main/cves/2026/39xxx/CVE-2026-39384.json","tags":["advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-39384","tags":["advisory"]}],"sources":{"cve":[{"id":"CVE-2026-39384","title":"FreeScout Customer Merge Cross-Mailbox Authorization Bypass","description":"FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.","status":"published","published":"2026-04-07T16:05:16.793Z","modified":"2026-04-09T16:18:45.817Z","cvss":[{"version":"3.1","score":7.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L","level":"high","assessor":"cna"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:20:02.662847Z"}],"euvd":[{"id":"EUVD-2026-19740","description":"FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.","status":"published","published":"2026-04-07T16:05:16Z","modified":"2026-04-09T16:18:45Z","cvss":[{"version":"3.1","score":7.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L","level":"high"}],"updated_at":"2026-11-02T19:24:30.741683Z"}],"nvd":[{"id":"CVE-2026-39384","description":"FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.","status":"published","published":"2026-04-07T17:16:37.373Z","modified":"2026-06-17T10:42:01.75Z","cvss":[{"version":"3.1","score":7.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L","level":"high","assessor":"secondary"},{"version":"3.1","score":7.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L","level":"high","assessor":"primary"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:12:13.535987Z"}],"osv":[{"id":"CVE-2026-39384","title":"FreeScout Customer Merge Cross-Mailbox Authorization Bypass","description":"FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.","status":"published","published":"2026-04-07T16:05:16.793Z","modified":"2026-10-28T02:30:46.797915539Z","cvss":[{"version":"3.1","score":7.6,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L","level":"high"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T15:45:03.040464Z"}]}}