{"id":"CVE-2026-4654","aliases":["EUVD-2026-20127","GHSA-57c8-xjxf-cqc2"],"status":"published","title":"Awesome Support \u003c= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter","description":"The Awesome Support – WordPress HelpDesk \u0026 Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.","severity":{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-09","score":0.0034,"percentile":0.2764,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-639"],"published":"2026-04-08T07:43:02Z","modified":"2026-07-25T10:10:00Z","products":[{"vendor":"awesomesupport","product":"awesome support – wordpress helpdesk \u0026 support plugin"}],"references":[{"url":"https://www.wordfence.com/threat-intel/vulnerabilities/id/9f9015fa-b3f0-4312-8acd-02b715e26f33?source=cve"},{"url":"https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php#L1851"},{"url":"https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php#L1851"},{"url":"https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php#L1823"},{"url":"https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php#L1823"},{"url":"https://plugins.trac.wordpress.org/changeset?sfp_email=\u0026sfph_mail=\u0026reponame=\u0026old=3497662%40awesome-support\u0026new=3497662%40awesome-support\u0026sfp_email=\u0026sfph_mail="},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-4654"},{"url":"https://github.com/advisories/GHSA-57c8-xjxf-cqc2"}],"sources":{"cve":[{"id":"CVE-2026-4654","title":"Awesome Support \u003c= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter","description":"The Awesome Support – WordPress HelpDesk \u0026 Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.","status":"published","published":"2026-04-08T07:43:02.627Z","modified":"2026-04-08T18:50:47.666Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:19:58.944663Z"}],"euvd":[{"id":"EUVD-2026-20127","description":"The Awesome Support – WordPress HelpDesk \u0026 Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.","status":"published","published":"2026-04-08T07:43:02Z","modified":"2026-04-08T18:50:47Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T19:24:31.230458Z"}],"ghsa":[{"id":"GHSA-57c8-xjxf-cqc2","title":"The Awesome Support – WordPress HelpDesk \u0026 Support Plugin plugin for WordPress is vulnerable to...","description":"The Awesome Support – WordPress HelpDesk \u0026 Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.","status":"published","published":"2026-04-08T09:31:31Z","modified":"2026-04-08T09:31:31Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T15:07:11.605224Z"}],"nvd":[{"id":"CVE-2026-4654","description":"The Awesome Support – WordPress HelpDesk \u0026 Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.","status":"published","published":"2026-04-08T08:16:24.237Z","modified":"2026-07-25T10:10:00.167Z","cvss":[{"version":"3.1","score":5.3,"vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","level":"medium","assessor":"secondary"}],"cwes":["CWE-639"],"updated_at":"2026-11-02T14:12:13.535987Z"}]}}