{"id":"CVE-2026-48210","aliases":["EUVD-2026-33518","GHSA-f9pc-83mw-48hx"],"status":"published","title":"Possible information disclosure via External Interface","description":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1","severity":{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna","from":"cve"},"epss":{"day":"2026-11-09","score":0.00248,"percentile":0.16175,"model":"v2026.06.15"},"facts":{"in_kev":false,"known_exploited":false,"public_exploit":false,"fix_available":false},"cwes":["CWE-200","CWE-269"],"published":"2026-05-31T21:11:25Z","modified":"2026-07-22T07:10:00Z","products":[{"vendor":"otrs","product":"otrs"},{"vendor":"otrs ag","product":"otrs"}],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2026-09/","tags":["Mitigation","Vendor Advisory"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-48210"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2026-09"},{"url":"https://github.com/advisories/GHSA-f9pc-83mw-48hx"}],"sources":{"cve":[{"id":"CVE-2026-48210","title":"Possible information disclosure via External Interface","description":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1","status":"published","published":"2026-05-31T21:11:25.337Z","modified":"2026-06-01T13:24:39.472Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"cna"}],"cwes":["CWE-200","CWE-269"],"updated_at":"2026-11-02T14:19:47.998488Z"}],"euvd":[{"id":"EUVD-2026-33518","description":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1","status":"published","published":"2026-05-31T21:11:25Z","modified":"2026-06-01T13:24:39Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"updated_at":"2026-11-02T18:20:58.729223Z"}],"ghsa":[{"id":"GHSA-f9pc-83mw-48hx","title":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to...","description":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1","status":"published","published":"2026-06-01T00:30:22Z","modified":"2026-06-01T00:30:22Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium"}],"cwes":["CWE-200"],"updated_at":"2026-11-02T15:08:25.52807Z"}],"nvd":[{"id":"CVE-2026-48210","description":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1","status":"published","published":"2026-05-31T22:16:55.133Z","modified":"2026-07-22T07:10:00.107Z","cvss":[{"version":"3.1","score":5.7,"vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","level":"medium","assessor":"secondary"}],"cwes":["CWE-200","CWE-269"],"updated_at":"2026-11-02T14:12:21.635958Z"}]}}