CVE-2010-4763
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0...
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
Exploit likelihood
What each source reports
NVD Score used
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
- Record
CVE-2010-4763- CVSS 2.0
- 6.5 Medium
AV:N/AC:L/Au:S/C:P/I:P/A:P - Weakness
- CWE-264
- Updated
- 2026-11-02
CVE List No score
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
- Record
CVE-2010-4763- Updated
- 2026-11-02
EUVDEUVD-2010-4728 No score
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
- Record
EUVD-2010-4728- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-93rq-vj87-fqr6 No score
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0...
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
- Record
GHSA-93rq-vj87-fqr6- Updated
- 2026-11-02
OSV No score
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
- Record
CVE-2010-4763- Updated
- 2026-11-02
OSVDEBIAN-CVE-2010-4763 No score
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
- Record
DEBIAN-CVE-2010-4763- Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 3.0.8+dfsg1-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
3.0.8+dfsg1-1 |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2010-4763 is a medium vulnerability (CVSS 6.5) in Otrs, published March 18, 2011. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.57%, the 75th percentile. Fixed in otrs2 3.0.8+dfsg1-1.
References
Left out here: 28 versions. The JSON record has them.