CVE-2014-1694
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2)...
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
Exploit likelihood
What each source reports
NVD Score used
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
CVE-2014-1694- CVSS 2.0
- 6.8 Medium
AV:N/AC:M/Au:N/C:P/I:P/A:P - Weakness
- CWE-352
- Updated
- 2026-11-02
CVE List No score
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
CVE-2014-1694- Updated
- 2026-11-02
EUVDEUVD-2014-1768 No score
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
EUVD-2014-1768- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-gvjm-c4hq-cvw7 No score
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2)...
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
GHSA-gvjm-c4hq-cvw7- Weakness
- CWE-352
- Updated
- 2026-11-02
OSV No score
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
CVE-2014-1694- Updated
- 2026-11-02
OSVDEBIAN-CVE-2014-1694 No score
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
DEBIAN-CVE-2014-1694- Updated
- 2026-11-02
OSVMGASA-2014-0094 No score
Updated otrs packages fix security vulnerabilities and a missing dependency
Updated otrs package fixes security vulnerabilities:
In OTRS before 3.2.14, an attacker that managed to take over the session of a logged in customer could create tickets and/or send follow-ups to existing tickets due to missing challenge token checks (CVE-2014-1694).
In OTRS before 3.2.14, an attacker with a valid customer or agent login could inject SQL in the ticket search URL (CVE-2014-1471).
The update also adds a missing dependency which prevented database creation during web based installation.
- Record
MGASA-2014-0094- Updated
- 2026-11-02
OSVUBUNTU-CVE-2014-1694 No score
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
- Record
UBUNTU-CVE-2014-1694- Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 3.3.4-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
3.3.4-1 |
otrs2Debian:6.0 From an advisory covering 2 CVEs |
before 2.4.9+dfsg1-3+squeeze5, plus listed versions 2.4.9+dfsg1-32.4.9+dfsg1-3+squeeze12.4.9+dfsg1-3+squeeze32.4.9+dfsg1-3+squeeze4 |
2.4.9+dfsg1-3+squeeze5 |
otrs2Debian:7 From an advisory covering 2 CVEs |
before 3.1.7+dfsg1-8+deb7u4, plus listed versions 3.1.7+dfsg1-83.1.7+dfsg1-8+deb7u13.1.7+dfsg1-8+deb7u23.1.7+dfsg1-8+deb7u3 |
3.1.7+dfsg1-8+deb7u4 |
otrsMageia:3 From an advisory covering 2 CVEs |
before 3.2.14-1.mga3 | 3.2.14-1.mga3 |
otrsMageia:4 From an advisory covering 2 CVEs |
before 3.2.14-1.mga4 | 3.2.14-1.mga4 |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| affected | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2014-1694 is a medium vulnerability (CVSS 6.8) in Otrs, published February 4, 2014. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.48%, the 74th percentile. Fixed in otrs2 3.3.4-1.
References
osvdb.org/102632
otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface
github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
openwall.com/lists/oss-security/2014/01/29/15
Show 17 moreShow less
secunia.com/advisories/56655
debian.org/security/2014/dsa-2867
bugs.otrs.org/show_bug.cgi?id=10099
nvd.nist.gov/vuln/detail/CVE-2014-1694
security-tracker.debian.org/tracker/CVE-2014-1694
advisories.mageia.org/MGASA-2014-0094.html
bugs.mageia.org/show_bug.cgi?id=10669
ubuntu.com/security/CVE-2014-1694
cve.org/CVERecord?id=CVE-2014-1694
Left out here: 85 versions. The JSON record has them.