CVE-2017-14635
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0...
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Exploit likelihood
What each source reports
NVD Score used
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
CVE-2017-14635- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - CVSS 2.0
- 6.5 Medium
AV:N/AC:L/Au:S/C:P/I:P/A:P - Weakness
- CWE-20
- Updated
- 2026-11-02
CVE List No score
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
CVE-2017-14635- Updated
- 2026-11-02
EUVDEUVD-2017-6135 No score
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
EUVD-2017-6135- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-7r29-5mg8-c6rc
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0...
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
GHSA-7r29-5mg8-c6rc- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-20
- Updated
- 2026-11-02
OSV
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
CVE-2017-14635- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
OSVDEBIAN-CVE-2017-14635
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
DEBIAN-CVE-2017-14635- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
OSVUBUNTU-CVE-2017-14635
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
- Record
UBUNTU-CVE-2017-14635- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 5.0.23-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
5.0.23-1 |
otrs2Debian:7 From an advisory covering 4 CVEs |
before 3.3.18-1~deb7u1, plus listed versions 3.1.10+dfsg1-13.1.11+dfsg1-13.1.12+dfsg1-13.1.12+dfsg1-23.1.12+dfsg1-3 Show 43 moreShow less3.1.7+dfsg1-83.1.7+dfsg1-8+deb7u13.1.7+dfsg1-8+deb7u23.1.7+dfsg1-8+deb7u33.1.7+dfsg1-8+deb7u43.1.7+dfsg1-8+deb7u53.1.7+dfsg1-8+deb7u63.1.8+dfsg1-13.1.9+dfsg1-13.2.1+dfsg1-13.2.10-13.2.10-23.2.11-13.2.11-1~bpo70+13.2.12-13.2.2+dfsg1-13.2.3+dfsg1-13.2.4-13.2.5-13.2.6-13.2.6-23.2.7-13.2.7-23.2.8-13.2.9-13.2.9-23.3.1-13.3.10-13.3.11-13.3.2-13.3.3-13.3.3-23.3.3-33.3.4-13.3.5-13.3.6-13.3.7-13.3.7-23.3.8-13.3.9-13.3.9-23.3.9-33.3.9-3~bpo70+1 |
3.3.18-1~deb7u1 |
otrs2Debian:8 |
before 3.3.18-1+deb8u1, plus listed versions 3.3.10-13.3.11-13.3.18-1~deb7u13.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1 |
3.3.18-1+deb8u1 |
otrs2Debian:9 |
before 5.0.16-1+deb9u2, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
5.0.16-1+deb9u2 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2017-14635 is a high vulnerability (CVSS 8.8) in Otrs, published September 21, 2017. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.92%, the 80th percentile. Fixed in otrs2 5.0.23-1.
References
Left out here: 283 versions. The JSON record has them.