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CVE-2017-16664

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before...

8.8 HighFix available

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Attack profile

How easy it is to exploit

Attack vector
Network
Complexity
Low
Privileges needed
Low
User interaction
None

What an attacker can affect

Confidentiality
High
Integrity
High
Availability
High

Exploit likelihood

2.49%Up 1.4 points since Apr 14, 2021
90%50%10%1%

What each source reports

NVD Score used 8.8

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
CVE-2017-16664
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVSS 2.0
6.5 MediumAV:N/AC:L/Au:S/C:P/I:P/A:P
Weakness
CWE-94
Updated
2026-11-02
CVE List No score

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
CVE-2017-16664
Updated
2026-11-02
EUVDEUVD-2017-7848 No score

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
EUVD-2017-7848
Updated
2026-11-03
GitHub AdvisoriesGHSA-fw6p-44w4-4vwh 8.8

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before...

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
GHSA-fw6p-44w4-4vwh
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Weakness
CWE-94
Updated
2026-11-02
OSV 8.8

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
CVE-2017-16664
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02
OSVDEBIAN-CVE-2017-16664 8.8

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
DEBIAN-CVE-2017-16664
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02
OSVUBUNTU-CVE-2017-16664 8.8

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Record
UBUNTU-CVE-2017-16664
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02

Affected products

Affected packages

Affected packages
PackageAffectedFixed
otrs2
Debian:11
 before 5.0.24-1, plus listed versions
2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14
Show 45 moreShow less
2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6
5.0.24-1
otrs2
Debian:7
From an advisory covering 4 CVEs
 before 3.3.18-1~deb7u2, plus listed versions
3.1.10+dfsg1-13.1.11+dfsg1-13.1.12+dfsg1-13.1.12+dfsg1-23.1.12+dfsg1-3
Show 44 moreShow less
3.1.7+dfsg1-83.1.7+dfsg1-8+deb7u13.1.7+dfsg1-8+deb7u23.1.7+dfsg1-8+deb7u33.1.7+dfsg1-8+deb7u43.1.7+dfsg1-8+deb7u53.1.7+dfsg1-8+deb7u63.1.8+dfsg1-13.1.9+dfsg1-13.2.1+dfsg1-13.2.10-13.2.10-23.2.11-13.2.11-1~bpo70+13.2.12-13.2.2+dfsg1-13.2.3+dfsg1-13.2.4-13.2.5-13.2.6-13.2.6-23.2.7-13.2.7-23.2.8-13.2.9-13.2.9-23.3.1-13.3.10-13.3.11-13.3.18-1~deb7u13.3.2-13.3.3-13.3.3-23.3.3-33.3.4-13.3.5-13.3.6-13.3.7-13.3.7-23.3.8-13.3.9-13.3.9-23.3.9-33.3.9-3~bpo70+1
3.3.18-1~deb7u2
otrs2
Debian:8
 before 3.3.18-1+deb8u2, plus listed versions
3.3.10-13.3.11-13.3.18-1+deb8u13.3.18-1~deb7u13.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1
3.3.18-1+deb8u2
otrs2
Debian:9
 before 5.0.16-1+deb9u3, plus listed versions
2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14
Show 45 moreShow less
2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6
5.0.16-1+deb9u3
otrs2
Ubuntu:16.04:LTS
 All versions, plus listed versions
4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1
 None known

History

History
RecordedChangedSources
affected, facts
aliasesEUVD
first indexedCVE List, GitHub Advisories, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2017-16664 is a high vulnerability (CVSS 8.8) in Otrs, published November 21, 2017. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 2.49%, the 84th percentile. Fixed in otrs2 5.0.24-1.

References

This page doesn't list everything

Left out here: 286 versions. The JSON record has them.

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