CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6...
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
CVE-2017-16854- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
CVE List No score
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
CVE-2017-16854- Updated
- 2026-11-02
EUVDEUVD-2017-8028 No score
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
EUVD-2017-8028- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-29ch-39m4-vcw5
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6...
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
GHSA-29ch-39m4-vcw5- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
OSV
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
CVE-2017-16854- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
OSVDEBIAN-CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
DEBIAN-CVE-2017-16854- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
OSVUBUNTU-CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
- Record
UBUNTU-CVE-2017-16854- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 6.0.2-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
6.0.2-1 |
otrs2Debian:7 From an advisory covering 4 CVEs |
before 3.3.18-1~deb7u2, plus listed versions 3.1.10+dfsg1-13.1.11+dfsg1-13.1.12+dfsg1-13.1.12+dfsg1-23.1.12+dfsg1-3 Show 44 moreShow less3.1.7+dfsg1-83.1.7+dfsg1-8+deb7u13.1.7+dfsg1-8+deb7u23.1.7+dfsg1-8+deb7u33.1.7+dfsg1-8+deb7u43.1.7+dfsg1-8+deb7u53.1.7+dfsg1-8+deb7u63.1.8+dfsg1-13.1.9+dfsg1-13.2.1+dfsg1-13.2.10-13.2.10-23.2.11-13.2.11-1~bpo70+13.2.12-13.2.2+dfsg1-13.2.3+dfsg1-13.2.4-13.2.5-13.2.6-13.2.6-23.2.7-13.2.7-23.2.8-13.2.9-13.2.9-23.3.1-13.3.10-13.3.11-13.3.18-1~deb7u13.3.2-13.3.3-13.3.3-23.3.3-33.3.4-13.3.5-13.3.6-13.3.7-13.3.7-23.3.8-13.3.9-13.3.9-23.3.9-33.3.9-3~bpo70+1 |
3.3.18-1~deb7u2 |
otrs2Debian:8 From an advisory covering 2 CVEs |
before 3.3.18-1+deb8u3, plus listed versions 3.3.10-13.3.11-13.3.18-1+deb8u13.3.18-1+deb8u23.3.18-1~deb7u1 Show 4 moreShow less3.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1 |
3.3.18-1+deb8u3 |
otrs2Debian:9 From an advisory covering 2 CVEs |
before 5.0.16-1+deb9u4, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
5.0.16-1+deb9u4 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2017-16854 is a medium vulnerability (CVSS 6.5) in Otrs, published December 8, 2017. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.49%, the 74th percentile. Fixed in otrs2 6.0.2-1.
References
lists.debian.org/debian-lts-announce/2017/12/msg00015.html
debian.org/security/2017/dsa-4066
otrs.com/security-advisory-2017-08-security-update-otrs-framework
nvd.nist.gov/vuln/detail/CVE-2017-16854
github.com/advisories/GHSA-29ch-39m4-vcw5
security-tracker.debian.org/tracker/CVE-2017-16854
ubuntu.com/security/CVE-2017-16854
bugs.otrs.org/show_bug.cgi?id=13347
cve.org/CVERecord?id=CVE-2017-16854
Left out here: 289 versions. The JSON record has them.