CVE-2018-10198
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a...
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
CVE-2018-10198- CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
CVE List No score
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
CVE-2018-10198- Updated
- 2026-11-02
EUVDEUVD-2018-2274 No score
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
EUVD-2018-2274- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-6ww2-5f5r-f44h
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a...
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
GHSA-6ww2-5f5r-f44h- CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
OSV
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
CVE-2018-10198- CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Updated
- 2026-11-02
OSVDEBIAN-CVE-2018-10198
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
DEBIAN-CVE-2018-10198- CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Updated
- 2026-11-02
OSVUBUNTU-CVE-2018-10198
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
- Record
UBUNTU-CVE-2018-10198- CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 6.0.7-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
6.0.7-1 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2018-10198 is a medium vulnerability (CVSS 4.3) in Otrs, published June 6, 2018. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.02%, the 63rd percentile. Fixed in otrs2 6.0.7-1.
References
Left out here: 154 versions. The JSON record has them.