CVE-2018-16587
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6...
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- Required
What an attacker can affect
- Confidentiality
- None
- Integrity
- High
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
CVE-2018-16587- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N - CVSS 2.0
- 5.8 Medium
AV:N/AC:M/Au:N/C:N/I:P/A:P - Weakness
- CWE-20
- Updated
- 2026-11-02
CVE List No score
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
CVE-2018-16587- Updated
- 2026-11-02
EUVDEUVD-2018-8394 No score
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
EUVD-2018-8394- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-pr46-8w6c-393f
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6...
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
GHSA-pr46-8w6c-393f- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N - Weakness
- CWE-20
- Updated
- 2026-11-02
OSV
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
CVE-2018-16587- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
OSVDEBIAN-CVE-2018-16587
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
DEBIAN-CVE-2018-16587- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
OSVUBUNTU-CVE-2018-16587
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
- Record
UBUNTU-CVE-2018-16587- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 6.0.11-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
6.0.11-1 |
otrs2Debian:8 From an advisory covering 2 CVEs |
before 3.3.18-1+deb8u6, plus listed versions 3.3.10-13.3.11-13.3.18-1+deb8u13.3.18-1+deb8u23.3.18-1+deb8u3 Show 7 moreShow less3.3.18-1+deb8u43.3.18-1+deb8u53.3.18-1~deb7u13.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1 |
3.3.18-1+deb8u6 |
otrs2Debian:9 From an advisory covering 3 CVEs |
before 5.0.16-1+deb9u6, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
5.0.16-1+deb9u6 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2018-16587 is a medium vulnerability (CVSS 6.5) in Otrs Open Ticket Request System, published September 26, 2018. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.75%, the 78th percentile. Fixed in otrs2 6.0.11-1.
References
github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
debian.org/security/2018/dsa-4317
lists.debian.org/debian-lts-announce/2018/09/msg00033.html
community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework
Left out here: 303 versions. The JSON record has them.