CVE-2018-19143
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0...
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- None
- Integrity
- High
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
CVE-2018-19143- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N - CVSS 2.0
- 5.5 Medium
AV:N/AC:L/Au:S/C:N/I:P/A:P - Weakness
- CWE-425
- Updated
- 2026-11-02
CVE List No score
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
CVE-2018-19143- Updated
- 2026-11-02
EUVDEUVD-2018-10855 No score
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
EUVD-2018-10855- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-xm8f-ghm9-8g26
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0...
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
GHSA-xm8f-ghm9-8g26- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N - Weakness
- CWE-425
- Updated
- 2026-11-02
OSV
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
CVE-2018-19143- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
OSVDEBIAN-CVE-2018-19143
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
DEBIAN-CVE-2018-19143- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
OSVUBUNTU-CVE-2018-19143
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.
- Record
UBUNTU-CVE-2018-19143- CVSS 3.0
- 6.5 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 6.0.13-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
6.0.13-1 |
otrs2Debian:8 From an advisory covering 2 CVEs |
before 3.3.18-1+deb8u7, plus listed versions 3.3.10-13.3.11-13.3.18-1+deb8u13.3.18-1+deb8u23.3.18-1+deb8u3 Show 8 moreShow less3.3.18-1+deb8u43.3.18-1+deb8u53.3.18-1+deb8u63.3.18-1~deb7u13.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1 |
3.3.18-1+deb8u7 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2018-19143 is a medium vulnerability (CVSS 6.5) in Otrs Open Ticket Request System, published November 11, 2018. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.86%, the 58th percentile. Fixed in otrs2 6.0.13-1.
References
community.otrs.com/security-advisory-2018-07-security-update-for-otrs-framework
lists.debian.org/debian-lts-announce/2018/11/msg00028.html
nvd.nist.gov/vuln/detail/CVE-2018-19143
github.com/advisories/GHSA-xm8f-ghm9-8g26
security-tracker.debian.org/tracker/CVE-2018-19143
ubuntu.com/security/CVE-2018-19143
cve.org/CVERecord?id=CVE-2018-19143
Left out here: 164 versions. The JSON record has them.