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CVE-2019-20002

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value ...

7.8 High

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Attack profile

How easy it is to exploit

Attack vector
Local
Complexity
Low
Privileges needed
None
User interaction
Required

What an attacker can affect

Confidentiality
High
Integrity
High
Availability
High

Exploit likelihood

1.26%Up 0.8 points since Apr 14, 2021
90%50%10%1%

What each source reports

NVD Score used 7.8

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Record
CVE-2019-20002
CVSS 3.1
7.8 HighCVSS:3.1/AV:L/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H
CVSS 2.0
6.0 MediumAV:N/AC:M/Au:S/C:P/I:P/A:P
Weakness
CWE-1236
Updated
2026-11-02
CVE List No score

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Record
CVE-2019-20002
Updated
2026-11-02
EUVDEUVD-2019-10559 No score

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Record
EUVD-2019-10559
Updated
2026-11-03
GitHub AdvisoriesGHSA-9253-c6r3-526q No score

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value ...

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Record
GHSA-9253-c6r3-526q
Weakness
CWE-94
Updated
2026-11-02

Affected products

History

History
RecordedChangedSources
aliasesEUVD
first indexedCVE List, GitHub Advisories, NVD

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2019-20002 is a high vulnerability (CVSS 7.8) in Solarwinds Webhelpdesk, published April 27, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.26%, the 69th percentile. No source names a fixed version.

References

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