CVE-2019-9753
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is...
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- Low
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
- Record
CVE-2019-9753- CVSS 3.0
- 3.5 Low
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R - Updated
- 2026-11-02
EUVDEUVD-2019-19116
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
- Record
EUVD-2019-19116- CVSS 3.0
- 3.5 Low
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-cwcj-fm93-gwcg
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is...
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
- Record
GHSA-cwcj-fm93-gwcg- CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
NVD
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
- Record
CVE-2019-9753- CVSS 3.0
- 3.5 Low
CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - CVSS 3.0
- 4.3 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2019-9753 is a low vulnerability (CVSS 3.5) in Otrs, published June 3, 2019. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.87%, the 59th percentile. No source names a fixed version.