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CVE-2020-10102

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is...

5.3 Medium

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Attack profile

How easy it is to exploit

Attack vector
Network
Complexity
High
Privileges needed
Low
User interaction
None

What an attacker can affect

Confidentiality
High
Integrity
None
Availability
None

Exploit likelihood

0.70%Up 0.3 points since Apr 14, 2021
90%50%10%1%

What each source reports

NVD Score used 5.3

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Record
CVE-2020-10102
CVSS 3.1
5.3 MediumCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
CVSS 2.0
3.5 LowAV:N/AC:M/Au:S/C:P/I:N/A:N
Weakness
CWE-203
Updated
2026-11-02
CVE List No score

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Record
CVE-2020-10102
Updated
2026-11-02
EUVDEUVD-2020-2567 No score

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Record
EUVD-2020-2567
Updated
2026-11-03
GitHub AdvisoriesGHSA-m4jc-c528-7g8x No score

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is...

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Record
GHSA-m4jc-c528-7g8x
Updated
2026-11-02
OSV 5.3

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Record
CVE-2020-10102
CVSS 3.1
5.3 MediumCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
Updated
2026-11-02

Affected products

History

History
RecordedChangedSources
facts
aliasesEUVD
first indexedCVE List, GitHub Advisories, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2020-10102 is a medium vulnerability (CVSS 5.3) in Zammad, published March 5, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.70%, the 53rd percentile. No source names a fixed version.

References

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