CVE-2020-14213
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e...
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
- Record
CVE-2020-14213- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N - CVSS 2.0
- 5.5 Medium
AV:N/AC:L/Au:S/C:P/I:P/A:N - Weakness
- CWE-862
- Updated
- 2026-11-02
CVE List No score
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
- Record
CVE-2020-14213- Updated
- 2026-11-02
EUVDEUVD-2020-6366 No score
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
- Record
EUVD-2020-6366- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-3gvm-q49c-6hjq No score
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e...
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
- Record
GHSA-3gvm-q49c-6hjq- Updated
- 2026-11-02
OSV
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
- Record
CVE-2020-14213- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N - Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2020-14213 is a medium vulnerability (CVSS 5.4) in Zammad, published June 16, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.56%, the 47th percentile. No source names a fixed version.