CVE-2020-16193
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo ...
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.
- Record
CVE-2020-16193- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N - CVSS 2.0
- 3.5 Low
AV:N/AC:M/Au:S/C:N/I:P/A:N - Weakness
- CWE-79
- Updated
- 2026-11-02
CVE List No score
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.
- Record
CVE-2020-16193- Updated
- 2026-11-02
EUVDEUVD-2020-8159 No score
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.
- Record
EUVD-2020-8159- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-q88j-2hcx-grw4
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo ...
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.
- Record
GHSA-q88j-2hcx-grw4- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N - Weakness
- CWE-79
- Updated
- 2026-11-02
OSV
osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.
- Record
CVE-2020-16193- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N - Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2020-16193 is a medium vulnerability (CVSS 5.4) in Enhancesoft Osticket, published August 26, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.59%, the 48th percentile. No source names a fixed version.