CVE-2020-1768
External Interface does not invalidate session
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- None
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
External Interface does not invalidate session
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
- Record
CVE-2020-1768- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L - Weakness
- CWE-613
- Updated
- 2026-11-02
EUVDEUVD-2020-12594
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
- Record
EUVD-2020-12594- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-chcp-v68p-g2pxNo score
The external frontend system uses numerous background calls to the backend. Each background...
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
- Record
GHSA-chcp-v68p-g2px- Updated
- 2026-11-02
NVD
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
- Record
CVE-2020-1768- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L - CVSS 2.0
- 5.5 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:P - Weakness
- CWE-613
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2020-1768
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
- Record
UBUNTU-CVE-2020-1768- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS | All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 | None known |
otrs2Ubuntu:18.04:LTS | All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 | None known |
otrs2Ubuntu:20.04:LTS | All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 | None known |
otrs2Ubuntu:22.04:LTS | All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 | None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| facts | ||
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2020-1768 is a medium vulnerability (CVSS 5.4) in Otrs, published February 7, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.80%, the 57th percentile. No source names a fixed version.